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general manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Business-conscious General Manager bringing over 15 years of experience in the Bar and Restaurant industry with a strong focus on sales, customer acquisition and retention, through personal customer relations.

Skills
  • Performance improvements
  • Sales team development
  • Supervision and training
  • Policy/program development
  • Sales tracking
  • Profit and revenue-generating strategies
  • Persuasive negotiations
  • Product Sales
  • Team player mentality
  • Customer- and service-oriented
  • Market research and analysis
  • Outgoing personality
  • Business development
  • Documentation and recordkeeping
  • Supervisory skills
  • Hiring and training
  • Proven sales record
  • Stable work history
Experience
03/2015 to Current
General Manager Auto Plus Pep Boys Irving, TX,
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Developed and maintained exceptional customer service standards.
  • Trained all servers, bar tenders and management in high end product sales techniques.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests ensuring repeat business.
  • Established customer data base with personal notes for customer demographic data and customer referencing, so as to enhance customer relationships while securing long term repeat business.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trough targeted sales, staff sales training and strategic product pricing, increased business high end products sales 400% within six months.
  • Efficiently resolved customer problems or concerns to satisfaction of all involved parties.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Prepared weekly payroll, rosters, sales rep meetings, vendor orders.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
04/2014 to 03/2015
Bar Manager Marriott International Bridgeton, MO,
  • Provided information on company promotions and special sales to customers.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
04/2005 to 04/2014
Head of Security and Front of House Manager Garney Snellville, GA,
  • Kept staff aware of security and safety concerns with regular meetings and drills.
  • Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
  • Evaluated current security operations and personnel to detect areas in need of improvement.
  • Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain sustainable, compliant infrastructure.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Created employee work schedules to keep shifts properly staffed.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Controlled and maintained labor costs through careful scheduling.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Enforced employee image and grooming standards.
05/2000 to 04/2005
General Operator Flextronics Global Services City, STATE,
  • Performed calibration on machines when needed.
  • Prepared machines to begin production cycles and properly adjusted settings.
  • Evaluated materials for quality and sorted parts and final products.
  • Identified machinery issues and repaired parts to keep equipment up and running.
  • Put completed products into packages and moved to staging locations.
  • Accomplished tasks according to schedule, assisting team members to meet deadlines.
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Received and processed written and verbal instructions, prints and work orders.
  • Operated, maintained and performed repairs on SMT equipment.
Education and Training
Expected in to to
: Computing
Tralee Institute of Technology - Tralee, Kerry, Ireland,
GPA:
Expected in 2007 to to
Fetac Level 6: Health And Safety in The Work Place
College of Commerce - Cork, Ireland,
GPA:

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Resume Overview

School Attended

  • Tralee Institute of Technology
  • College of Commerce

Job Titles Held:

  • General Manager
  • Bar Manager
  • Head of Security and Front of House Manager
  • General Operator

Degrees

  • Some College (No Degree)
  • Fetac Level 6

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