general manager resume example with 8 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Industrious and passionate Site Leader managing multiple fitness centers and wellness programs for Irvine Company, a high profile account with 25 tech companies and a 7,000+ eligible population at Santa Clara Square® Offices. I have been with Plus One for 7 years, with over 2.5 years of general manager experience, 2 years of assistant manager experience and multiple successful launches of well-being services expanding outside of my site.
Skills
Proficient with Kronos, PeopleSoft, Erequester, Taleo, Expense Wire, Flex, Kace, File Box, Club Connect and Marq
Proficient with Microsoft Office, Canva Design, and Mailchimp Email Marketing
Proficient with Site Control for Building Access
Possess strong leadership and communication skills
Excellent customer service skills and upholds Plus One's P.R.I.D.E. values
Efficient in time management, multi-tasking, and completing last minute deadline requests from client
Work well in a fast-paced environment with large populations and for high profile accounts
Fast and strongly motivated learner
Experience
04/2019 to CurrentGeneral ManagerVitas Healthcare | Sharon Hill, PA,
Manage operations of two fitness centers and staff that consists of assistant manager, exercise specialists, personal trainers, receptionists and group fitness instructors on a campus serving 25 different tech companies/tenants. This also includes managing payroll, conducting team meetings, handling accounts payable and receivable, on/offboarding employees, job performance evaluations and staff development.
Launched two new group fitness programs outside of my site, one for the Santa Clara Square Apartment Luxury Homes and the other for KINETIC Fitness center at McCarthy Center offices in Milpitas. This totals to four different group fitness programs that I am currently managing.
Launched first personal training program for Santa Clara Square Apartment Luxury Homes and currently implementing personal training services for KINETIC at McCarthy Center, Milpitas.
Implemented Personal Training Club at both fitness centers, a discounted monthly PT membership for employees.
Expanded fitness center's first paid membership offering to Santa Clara Square Retail employees.
Work directly and have strong relationships with Irvine Company liaison and Irvine Company facilities team for operations and engagement/revenue goals of fitness centers. This includes biweekly meetings with client, providing metrics and reporting, creating service and product orders.
Communicate and work directly with each company/tenant facility manager for membership processes, private company wellness workshops/events and facility access.
Streamlined the membership process and building access process for all of 25 companies on campus.
Work with RVP in creating annual business reviews and preparing budgets for two sites.
Plan and implement yearly program calendars for fitness center events, Flex programs and challenges.
Deliver and started sites' first newsletter communications with strong virtual programming for remote employees.
Conduct member surveys campus wide to determine interest and feedback in our Plus One services and fitness programs.
Built the campus' first sports program which includes multiple leagues and tournaments throughout the year.
Currently implementing new retail items to be sold on site for members.
01/2017 to 04/2019Assistant General ManagerTopgolf | Bridgeville, PA,
Personal Training Coordinator- Managed the personal training program for staff and members which included support of Exercise Specialists/Personal Trainers in gaining clientele and staff development (clinical progression/certifications). I also managed our SMART Path program, audited PT redemptions and implemented staff goals.
Sports and Recreation Coordinator- Started SYMfit's first sports league program which included table tennis, soccer, volleyball & basketball with high member participation. Duties included marketing, managing league schedules/tournaments and recruitment, and ordering sports equipment and prizes.
Managed fitness center and staff in General Manager’s absence, which included filling in during client meetings, payroll and operations.
Assisted General Manager in putting together annual program calendar, annual business review and evaluate/audit group exercise instructors and classes.
Assisted in managing of group fitness program, including revaluation of class schedule, recruiting and teaching classes.
Handled inventory and ordering of fitness center and locker room amenities and supplies.
Participated in Plus One monthly calls for leadership, physical activity, group fitness and SYMfit monthly meetings for facilities and janitorial teams.
Assisted General Manager with hiring new employees by using Taleo, interviews and phone screenings.
Plus One P.R.I.D.E. Ambassador- Promoted P.R.I.D.E. values and activities during monthly meetings with staff.
Planned and executed successfully Symantec's first two Fun Run/Walk events, which had over 100 participants and multiple fitness and wellness vendors.
Assisted in Symantec events such as Bike to Work Day, health fairs, and massage tabling promo events.
01/2015 to 12/2016Exercise SpecialistBronson Battle Creek | Battle Creek, MI,
Sports and Recreation Coordinator- promoted sports leagues and sign ups, designed marketing material, created league schedules and refereed games.
Launched Yahoo's first S.M.A.R.T Path program, which included promoting, scheduling, administering of consultations and exercise prescriptions of the program. Increased S.M.A.R.T Path participation with a high of 40 sessions completed individually in one month, which also increased personal training conversion.
Assisted General Manager with preparing annual programming calendar and annual business review and reporting and analyzing site metrics.
Participated in monthly client meetings with the liaison and took over when manager was absent.
Personal Training- programmed exercise prescriptions for clients, tracked biometric numbers and helped match and schedule clients with team. Assisted with job interviewing and recruitment for personal trainers.
Group Exercise- subbed for a variety of classes when needed and help with job interviewing and recruitment of instructors.
Handled appointment scheduling for massage therapist and in charge of collecting massage payments and auditing.
Programmed Yahoo’s first two 5K Fun Runs on site with over 300+ participants.
Maintained fitness center floor and locker rooms which included submitting work requests for facility maintenance as needed.
Engaged members on the fitness floor and made sure they were exercising correctly and safely.
07/2013 to 10/2013Assistant Volleyball CoachSahuarita Unified School District | Sahuarita, AZ,
Coached and trained high school students advanced volleyball techniques.
Worked directly with head coach in programming practices and games. Filled in when head coach was absent.
Planned drills and exercises that included proper warm up/cool downs, cardiovascular training, strength and weight training.
Promoted awareness of proper nutrition and a healthy lifestyle.
Education and Certifications
Expected in 01/2013 to to Bachelor of Arts | Exercise BiologyUniversity of California - Davis, Davis, CAGPA:
Expected in 01/2013 to to Bachelor of Arts | PsychologyUniversity of California - Davis, Davis, CAGPA:
Expected in 01/2017 to to Certified Personal Trainer | ACE Fitness, , GPA:
Expected in 01/2008 to to High School Diploma | Silver Creek High School, San Jose, CAGPA:
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