general manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in and industrial and/or factory environment. Ready to help team achieve company goals.

Extremely determined to help with success & boosting productivity and streamlining procedures for organizations; expertly balances targets with resources and optimizes long-term success.

Forward-thinking Mechanic with extensive knowledge of many areas. Detail-oriented mechanic and manager with 15 years of both types experience. Expert in mechanical and restaurant industries protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in forklift operations and committed to punctuality.

  • Team Leader
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Performance improvement
  • Relationship building
  • Efficient multi-tasker
  • Business Development
  • Consistently meet goals
  • Employee scheduling
  • Budget development
  • Budgeting
  • Recipes and menu planning
  • Staff training/development
  • Effective leader
  • Deadline-oriented
  • Verbal and written communication
  • Operations management
  • Project Management
  • Recruitment
Work History
General Manager, 02/2014 to 07/2018
Auto Plus Pep BoysJonesboro, GA,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed employee reviews, training, schedules and raise negotiations.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Directed successful operational turnaround, eliminating overall product waste.
  • Developed and maintained relationships with customers and suppliers through account development and personal relationships.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Managed 40 person team of cooks, delivery drivers and back of house staff for pizzeria-style restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Controlled purchases and inventory by negotiating prices and contracts with multiple vendors.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted business through participation in and sponsorship of community events.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Clearly and promptly communicated pertinent information to staff, such as large orders, supply shortages, or last minute menu changes.
  • Organized catering for weddings and corporate luncheons.
  • Carefully interviewed, selected, trained and supervised staff.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Led and directed team members on effective methods, operations and procedures.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Forklift Operator, 03/2013 to 12/2013
Lp Building ProductsDenver, CO,
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Removed orders from storage, wrapped and staged for shipments.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Communicated with floor managers to determine merchandise placement.
  • Manually counted Number of picked and packaged orders for any loss.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Packed items into appropriate containers for shipment.
  • Changed out forklift batteries and connected batteries to battery charger.
Head Mechanic, 01/2001 to 06/2012
Troon Golf, L.L.C.Irvine, CA,
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on machinery&various building fixtures.
  • Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
  • Performed routine and scheduled maintenance services.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Maintained cleanliness, safety and efficiency of machines and supply room.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Organized ongoing maintenance schedules to boost system performance.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored product quality and communicated necessary improvements to business owner.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job/machine.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Reviewed and studied guidance manuals to double-check installation and implementation project requirements.
  • Monitored machine quality and communicated necessary improvements to business owner
  • Monitored equipment, tools and system failures in order to troubleshoot solutions.
  • Planned and implemented solutions for technical problems.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
High School Diploma: , Expected in 06/2009 to Jon Adams - Online,

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Resume Overview

School Attended

  • Jon Adams

Job Titles Held:

  • General Manager
  • Forklift Operator
  • Head Mechanic


  • High School Diploma

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