- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Results-focused General Manager offering 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.
- Policy/program development
- Supervision and training
- Cross-functional team management
- Sales team development
- Performance improvements
- Sales expertise
- Employee scheduling
- Staff training
- Learning skills development
- Testing efficiencies
- Student engagement
- Public speaking
- Workshop and conference presentations
- Project planning
- Basic math
- Planning
| - Relationship building
- Teambuilding
- Conflict resolution
- Coordination
- Interactive teaching/learning
- Staff development
- Project management
- Marketing
- Workforce Management
- Lead generation
- Brand management
- Organizational skills
- People skills
- Time management
- Leadership
|
General Manager, 12/2019 - Current
Bell Partners, Inc. – Sarasota, FL,
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
- Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Coached and developed [Number] internal candidates for promotion to general management.
- Tracked monthly sales to generate reports for business development planning.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
- Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
- Trained, managed and motivated employees to promote professional skill development.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Liaised with cross-functional teams to develop product positioning strategies.
- Implemented effective customer service surveys to encourage feedback.
- Facilitated monthly workshops to share best practices to optimize productivity.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Hired, coached and mentored team of 25 sales representatives.
- Designed sales and service strategies to improve revenue and retention.
- Trained over 25 employees on business principles, best practices, protocol and system usage.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Management Trainee, 02/2019 - 12/2019
Wegmans Food Markets – Brockport, NY,
- Assisted with administrative tasks to better understand industry processes.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency, and boosted profitability.
- Shadowed general manager to gain understanding of organizational expectations and management techniques.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Responded to advanced issues with professional and relationship-focused approach.
- Assisted assessments of projected business demand to help maintain employee coverage.
- Assisted negotiation with vendors and suppliers to reduce overall costs.
- Increased customer base and market share by promoting product through diverse channels.
- Tracked, recorded and reported customer satisfaction data for each shift.
- Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
- Balanced cash drawer daily and performed all opening and closing duties.
District Operations Manager, 03/2004 - 02/2019
Cott Corporation – Mundelein, IL,
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Supported and planned various effective marketing and sales strategies.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Recruited and trained 100 employees to enable adherence to common standards and procedures.
- Drove sales to over $135000 by successfully cultivating local daycare center and school relationships and targeting key audience.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Assessed team proficiencies, identifying and targeting areas for improvement.
High School Diploma: , Expected in 05/2007
-
East Duplin High School - Beulaville, NC
GPA:
: Business Management, Expected in
-
Duke University - Durham, NC
GPA:
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