Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused General Manager offering 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders by developing, leading and maintaining large teams in high velocity environment. Demonstrates creativity and savviness critical to financial and operational success.

  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Sales team development
  • Performance improvements
  • Sales expertise
  • Employee scheduling
  • Staff training
  • Learning skills development
  • Testing efficiencies
  • Student engagement
  • Public speaking
  • Workshop and conference presentations
  • Project planning
  • Basic math
  • Planning
  • Relationship building
  • Teambuilding
  • Conflict resolution
  • Coordination
  • Interactive teaching/learning
  • Staff development
  • Project management
  • Marketing
  • Workforce Management
  • Lead generation
  • Brand management
  • Organizational skills
  • People skills
  • Time management
  • Leadership
General Manager, 12/2019 - Current
Bell Partners, Inc. Sarasota, FL,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Coached and developed [Number] internal candidates for promotion to general management.
  • Tracked monthly sales to generate reports for business development planning.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Liaised with cross-functional teams to develop product positioning strategies.
  • Implemented effective customer service surveys to encourage feedback.
  • Facilitated monthly workshops to share best practices to optimize productivity.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Hired, coached and mentored team of 25 sales representatives.
  • Designed sales and service strategies to improve revenue and retention.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Management Trainee, 02/2019 - 12/2019
Wegmans Food Markets Brockport, NY,
  • Assisted with administrative tasks to better understand industry processes.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Shadowed general manager to gain understanding of organizational expectations and management techniques.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Assisted assessments of projected business demand to help maintain employee coverage.
  • Assisted negotiation with vendors and suppliers to reduce overall costs.
  • Increased customer base and market share by promoting product through diverse channels.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Evaluated accounts to determine accuracy and resolve issues to maintain customer satisfaction.
  • Balanced cash drawer daily and performed all opening and closing duties.
District Operations Manager, 03/2004 - 02/2019
Cott Corporation Mundelein, IL,
  • Created reports and established processes to assist with loss prevention and budget maintenance.
  • Improved regional processes by coming up with effective methodologies to handle customer complaints.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Supported and planned various effective marketing and sales strategies.
  • Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Recruited and trained 100 employees to enable adherence to common standards and procedures.
  • Drove sales to over $135000 by successfully cultivating local daycare center and school relationships and targeting key audience.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
Education and Training
High School Diploma: , Expected in 05/2007
East Duplin High School - Beulaville, NC
: Business Management, Expected in
Duke University - Durham, NC

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School Attended

  • East Duplin High School
  • Duke University

Job Titles Held:

  • General Manager
  • Management Trainee
  • District Operations Manager


  • High School Diploma
  • Some College (No Degree)

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