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General Manager Resume Example

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GENERAL MANAGER
Professional Summary

Experienced professional with over 7 years of experience in the construction and mechanical service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to learn, grow and excel in the construction industry.

Work History
Company Name - General ManagerCity, State06/2012 - 02/2020
  • Company oversight of labor and materials maximizing profits and minimizing costs with $3 million in sales
  • Provide organizational management for 20 employees in Apex and 30 with BINC with P&L responsibility
  • Developed Apex Priority Membership Program consisting of 42 customers in first year with customers paying monthly fee for priority customer benefits
  • Oversee HR practices and procedures
  • Increased brand awareness for Apex through implementation of marketing and advertising
  • Partnered with leading HVAC business consultant (BDR, Seattle Washington) to review company sales activities and business procedures. Creating first company 5 year business plan and presented it to company bank officer for additional $300,000 increase to business line of credit
  • After struggling to price consistently and collect after services were rendered, cloud based pricing software was implemented and constancy with pricing and payment at time of service improved 62%
  • Assist with development of facility management plan for Wayland Baptist University (BINC)
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations
  • Implemented safety manual to reduce worker's compensation premiums
Company Name - General Contractor/Owner ManagerCity, State10/2013 - 11/2019
  • Managed day to day activities of multiple residential/renovation projects from start to finish
  • Supervised all aspects of residential projects including coordination of subcontractors
  • Responsible for interviewing, hiring, coordinating and managing of trades, suppliers and subcontractors
  • Arranged inspections, met with inspectors on-site as necessary
  • Perform site inspections daily
  • Hold trade partners accountable to city codes and company quality standards
  • Maintained all projects within budget and on schedule; documented and validated all budget expenditures and variances
  • Evaluated incoming materials for quality and amounts ordered
  • Handled all issues by implementing best practices and applying critical thinking skills to find best solutions
  • Developed organizational system that provided efficiency and responsiveness to each project
  • Saved money by managing cost-effective supplier purchases
  • Improved cost savings initiatives, reviewing and qualifying competitive subcontractor bids prior to contract execution
Company Name - Director of AdmissionsCity, State12/2005 - 06/2012
  • Surpassed enrollment goals each year highlighted by 23.4% increase in freshman for Fall 2008
  • Lacking true CRM for recruitment, RFP was written, and allowed for purchase and implementation of EMAS Recruitment Pro. Once integrated extensive communication management plans were created, and targeted to each segment in recruitmnet funnel. Additionally territory assignments were created for Assistant Directors for more personalized connections with perspective student
  • Delivered and implemented out-of-state recruitment plan that yielded 40.5% increase in non-residents from 2005-2012
  • Direct institutional enrollment initiatives, with particular emphasis on recruitment goals; oversight of all components of recruitment process, including determination of market segmentation, territory expansion through predictive modeling and communication strategies
  • Oversee development and implementation of polices and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
  • Work with academic and non-academic directors on campus in development of campus wide policies and procedures
  • Collaborate closely with Director of Public Relations and Communications on marketing, publications, advertising, and inter-institutional relations
  • Develop, manage, and exercise budgetary authority for accounts totaling 1.5 million dollars
  • Serve as institutional contact for community college colleagues
  • Surpassed enrollment goals each year highlighted by 23.4% increase in freshman for Fall 2008
  • Implemented out-of-state recruitment plan that yielded 40.5% increase from 2005 to 2012
  • Increased annual campus visits from 700 to 2500
Company Name - Director of AdmissionsCity, State07/1999 - 11/2005
  • Direct institutional enrollment initiatives, with particular emphasis on recruitment; manage all components of recruitment process, including determination of market segmentation, predictive modeling and communication strategies
  • Oversee development and implementation of policies and procedures to meet enrollment targets, to include recruitment strategies, communication plans, publications, advising and application process
  • Coordinate with third party marketing firm to design and develop marketing plans, publications, advertising, and inter-institutional relations
  • Develop, manage, and exercise budgetary authority for accounts totaling 1 million dollars
  • Serve as institutional contact for community college colleagues
  • Hire and train summer recruitment teams
  • Enrollment highlights include 11% increase in Fall 2001 and 7% increase in Fall 2002
  • Developed recruitment plan for international students that resulted in 75% increase in first year
  • Large event coordination and promotion including concerts (sample of artists that performed: Mercy Me, Rebekah St. James, Casting Crowns) and hosting students overnight
Affiliations

First Baptist Church Canyon (Serve as Deacon Chairman, Sunday School Teacher and Properties Committee member)

Additional Information
  • Attended the 2014 NAHB International Builders' Show
  • Past member Texas Panhandle Builders Association
  • OSHA 30hr Occupational Safety and Health Training Course in Construction Safety and Health (06/27/2013)
  • Business Development Resources - Strucutural Sales Training (11/18/2015)
Skills
  • Personable and Approachable
  • Customer Service
  • Extensive Knowledge of Microsoft Office Suite
  • Organized and Detailed
  • Public Speaking
  • General Contracting
  • Clear Communicator of Complex Ideas
  • Strong Management Skills
  • Sales Goals
  • Problem Solving
  • Business Development
  • Multi-tasking
  • Project Management
  • Price Structuring
  • Financial analysis and planning
Education
Wayland Baptist UniversityCityMBA: Management/Marketing
West Texas A&M UniversityCityMBA: Graduate Study
Wayland Baptist UniversityCityBachelor of Arts: Religion/Psychology
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Resume Overview

School Attended

  • Wayland Baptist University
  • West Texas A&M University

Job Titles Held:

  • General Manager
  • General Contractor/Owner Manager
  • Director of Admissions

Degrees

  • MBA : Management/Marketing
    MBA : Graduate Study
    Bachelor of Arts : Religion/Psychology

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