General Manager Resume Example
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GENERAL MANAGER
Professional Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Ambitious and results-oriented General Manager with over 30 years of experience, creating strategic alliances with organizational leaders to effectively align with and support company initiatives. Progress-driven planner adept at building and retaining high-performing teams. Experienced General Manager with over 30years of experience in the Durable Medical Equipment and Pharmacy industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented General Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Accomplishments
Multiple success on JCAHO, HQAA and ABC accreditation
Increased gross sales revenue from $500K to over $1.5 million
Reduced cost of goods percentage from 65% to 33%
Increased company profits by 10% - CPAP replenishment program
Boosted year gross sales from $4.2 million to over $10 million dollars over a period of 24 months.
Skills
Budgeting and Finance Multiple location management Accreditation success- JCAHO,HQAA and ABC Personnel management Visionary Customer-oriented | Strategic planning Project management Results orientated Team building FDA audit expert 3rd party audit expert |
Work History
05/2018 to 09/2020General ManagerCenveo | Chicago , IL
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw and improved medication deliveries worth over $30K per year through efficient coordination of daily operations.
- Directed work of delivery staff and pharmacy teams to deliver exceptional client experiences.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Identified and capitalized on community business opportunities with effective networking.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
06/2009 to 05/2019General ManagerCenveo | Industry , CA
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Increased sales by$1.0 million dollars by establishing goals, overseeing performance and consistent marketing efforts.
- Developed and maintained relationships with outside customers and suppliers through continual communication and planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Trained, coached and mentored staff to support smooth adoption of new profit increasing programs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Held weekly meetings with sales teams to identify techniques to overcome sales obstacles.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Identified and capitalized on community business opportunities with effective networking.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
01/2008 to 05/2009General ManagerCenveo | Smyrna , GA
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Increased sales by 10% by establishing goals, overseeing performance and CPAP replenishment program.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new CPAP program.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
03/1999 to 10/2007General ManagerCenveo | Indianapolis , IN
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased sales by $5.8 million by establishing goals, overseeing performance and by providing quality customer service.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
No Degree | Pharmacy (Pre-Pharmacy)University of Illinois At Chicago, City, State
Associate of Science | Respiratory TherapySouth Chicago School of Respiratory Therapy, City
No Degree | Pharmacy TechnicianVyto's Pharmacy Pharmacy Technician, City
Certifications
Pharmacy Technician license
Certified Respiratory Therapy technician
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Resume Overview
School Attended
- University of Illinois At Chicago
- South Chicago School of Respiratory Therapy
- Vyto's Pharmacy Pharmacy Technician
Job Titles Held:
- General Manager
Degrees
- No Degree | Pharmacy (Pre-Pharmacy)
Associate of Science | Respiratory Therapy
No Degree | Pharmacy Technician
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