Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with exceptional program management and team-building abilities focused on maximizing efficiency and performance for your company. Proven track record of enforcing best practices in fast-paced/multi-tasking environments.
Skills
Accounting
Shipment reconciliation
General Manager (8+ years)
Invoice verification
Invoicing understanding
Microsoft Office (Excel, Outlook, Word, PowerPoint, Etc..)
Budget controls
Database documentation
Planning production
Mentoring and training
Safety standards
Reliable and trustworthy
Computing & IT Efficiency Skills
Working collaboratively
Material Safety Data Sheets
Supervision Materials handling and transport
Warehouse operations
Time management
Loss prevention
Report generation
Dependable and reliable
Performance improvements
Vendor relationships
Staff training and development
Safety assurance
Team building and motivation
Calm under pressure
Employee scheduling/onboard training/relations
Communication skills
Troubleshooting expertise
Experience
05/2017 to 03/2020
General & Dispatching ManagerEatstreet – Shullsburg, WI,
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Planned out 20-truck fleet driver routes ahead of time, which cut down on mileage and reduced costs by $128,000 Annually.
Established transportation cost standards and economical shipping practices.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Trained over 212 employees on business principles, best practices, protocol and system usage.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Coordinated documents and bills, managed payments and responded to inquiries.
Liaised with vendor representatives to rectify damages and shortages.
Trained and supervised shipping department staff, enforcing company policies and industry best practices.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored attendance and productivity for employees by maintaining accurate and updated records.
Reviewed scope of each project to estimate number of man-hours required.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Answered customer requests with information about product availability, shipping information and status updates.
Tracked all changes in computer system to keep records current and accurate.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Oversaw investigation and resolution of customer and vendor issues.
Communicated with individuals within inbound call center setting to complete dispatch support for customers complaint calls.
Managed daily delivery and work schedules to maximize coverage.
11/2013 to 01/2017
Driver, Warehouse OrdersDel Monte Foods – Hanford, CA,
Planned optimal routes to minimize delays and maximize time efficiency.
Achieved consistently high customer scores due to exceptional service.
Followed safety rules to keep clean driving record with no accidents or incidents.
Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
Loaded and unloaded merchandise efficiently to meet demanding route targets.
Processed daily inventory receipts and quantities of supplies.
Cleaned vehicle regularly to maintain professional appearance.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
02/XXX9 to 10/2013
Warehouse WorkerCA Overnight – City, STATE,
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
Staged and sorted multiple types of products for loading to comply with preset instructions.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Education and Training
Expected in 06/2012
Bachelor of Business Science: Information Technology Project Management Kaplan University - Los Angeles, CA, GPA:
Ranked in Top 98% of class
Major in Business Management w/ IT Implemented Practices and Strategic learning in Information Technology Platforms
Honor Roll Fall/Summer Semesters of XXX8, XXX9, & 2011
3.9 GPA
Completed professional development in Technology
Completed continuing education in IT Support Specialist and Fundamentals
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