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General & Dispatching Manager Resume Example

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GENERAL & DISPATCHING MANAGER
Summary

Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with exceptional program management and team-building abilities focused on maximizing efficiency and performance for your company. Proven track record of enforcing best practices in fast-paced/multi-tasking environments.

Skills
  • Accounting
  • Shipment reconciliation
  • General Manager (8+ years)
  • Invoice verification
  • Invoicing understanding
  • Microsoft Office (Excel, Outlook, Word, PowerPoint, Etc..)
  • Budget controls
  • Database documentation
  • Planning production
  • Mentoring and training
  • Safety standards
  • Reliable and trustworthy
  • Computing & IT Efficiency Skills
  • Working collaboratively
  • Material Safety Data Sheets
  • Supervision Materials handling and transport
  • Warehouse operations
  • Time management
  • Loss prevention
  • Report generation
  • Dependable and reliable
  • Performance improvements
  • Vendor relationships
  • Staff training and development
  • Safety assurance
  • Team building and motivation
  • Calm under pressure
  • Employee scheduling/onboard training/relations
  • Communication skills
  • Troubleshooting expertise
Experience
General & Dispatching Manager05/2017 to 03/2020Guckenheimer Enterprises Inc.Los Angeles, CA
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Planned out 20-truck fleet driver routes ahead of time, which cut down on mileage and reduced costs by $128,000 Annually.
  • Established transportation cost standards and economical shipping practices.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Trained over 212 employees on business principles, best practices, protocol and system usage.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Reviewed scope of each project to estimate number of man-hours required.
  • Set schedules, implemented new policies andworked with managers to optimize operational procedures and establish clear objectives.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Tracked all changes in computer system to keep records current and accurate.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Communicated with individuals within inbound call center setting to complete dispatch support for customers complaint calls.
  • Managed daily delivery and work schedules to maximize coverage.
Driver, Warehouse Orders11/2013 to 01/2017OnTracSun Valley, CA
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Achieved consistently high customer scores due to exceptional service.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
  • Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Processed daily inventory receipts and quantities of supplies.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Warehouse Worker02/2009 to 10/2013CA OvernightValencia, CA
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Staged and sorted multiple types of products for loading to comply with preset instructions.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
Education and Training
Bachelor of Business Science: Information Technology Project Management06/2012Kaplan UniversityLos Angeles, CA
  • Ranked in Top 98% of class
  • Major in Business Management w/ IT Implemented Practices and Strategic learning in Information Technology Platforms
  • Honor Roll Fall/Summer Semesters of 2008, 2009, & 2011
  • 3.9 GPA
  • Completed professional development in Technology
  • Completed continuing education in IT Support Specialist and Fundamentals
Employee References

Jose "Junior" Robles

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Resume Overview

Companies Worked For:

  • Guckenheimer Enterprises Inc.
  • OnTrac
  • CA Overnight

School Attended

  • Kaplan University

Job Titles Held:

  • General & Dispatching Manager
  • Driver, Warehouse Orders
  • Warehouse Worker

Degrees

  • Bachelor of Business Science : Information Technology Project Management 06/2012