Enthusiastic and well-organized with solid background in data entry, schedule management and event planning. Administrative
professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural
awareness and adaptability. Hard-working, multi-tasking individual with outstanding telephone, scheduling and documentation
skills. Reliable and competent administrative professional with exceptional customer service skills.
General Customer Service Rep December 2014 to CurrentCapital One Bank - Irving, TX
Receive inbound calls including transferred sales leads Answer questions about product details Handle issues with accounts Perform account maintenance activities Meet Quality Assurance Requirements and other key performance metrics.
Property Administrator June 2013 to June 2014Jones Lang LaSalle - Irving, TX
Certificate of Insurance Tracking - COI's maintained and updated on a regular basis for both Tenants and Contractors.
General Filing - Ensuring all document/paper work for the property is filed no less than weekly.
Overnight Mail - Prepares express mail packages and monitors supply levels and replenishes as necessary.
Accounts Payables - Ensuring all invoices for the property are coded, given to General Manager for approval and paid.
W-9's - Obtains completed W-9 forms from all vendors.
Electric Consumption Tracking- Responsible for ensuring engineers take monthly readings from electric meters for tenants that have supplemental units.
Enter data on tracking spreadsheet, calculates what is owed, bills the tenants and adds charges to monthly Manual Adjustment Form.
Access Cards - Responsible for ensuring all tenant access cards are activated and deactivated as requested.
Tenant Move-In's/Move-Out's - coordinate all arrangements, notifications and acquire proper authorizations and collect certificate of insurance as necessary.
Customer Service Coordinator February 2011 to March 2013Empire Beauty School - Milwaukee, WI
Manage reception area Route inquiries and service calls Meet and greet customers and potential students Provide educational evaluations to students assigned to front desk Input information into the company's student database Retrieve internet information requests and route to admissions.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Served as the main liaison between customers, management and sales team.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Administrative Assistant August 2004 to March 2013Messmer Catholic Schools - Milwaukee, WI
Provide administrative/secretarial support to school administration Manage inquiries and calls on a multi-line phone system Assist visitors Review applications Resolve administrative inquiries Utilize desktop computer to compose office correspondence Schedule and coordinate meetings, interviews, appointments and events.
Admissions Registration Clerk November 2002 to December 2005Milwaukee Area Technical College - Milwaukee, WI
Responsible for greeting and signing in students Updated demographics Managed registration of student academic orientations Collected fee payment for admission processing Assisted with the processing of student applications Skills Comprehensive, courteous customer service, working knowledge of Microsoft Office.
Pointed students to relevant information about academic and personal support services available at the college.
Answered incoming calls regarding admissions process Collected admissions fees Assisted counselors with orientation.
Education and Training
Bachelor of Arts : Business Professional Communications, May 2009Mount Mary College - Milwaukee, WIBusiness Professional Communications Business Professional Communications Coursework in Business Administration, Communications and Accounting Office Administration coursework
Associate Degree : Business mid Management, May 2001Milwaukee Area Technical College - Milwaukee, WIBusiness mid Management Business mid Management Coursework in Business Administration, Communications and Accounting