Committed and motivated Office Assistant with exceptional customer service and decision
making skills, strong work ethic, professional demeanor and great initiative. Looking to utilize my
experience and skill-sets to secure a position with a reputable company.
Microsoft Office Skills
Typing Skills (60 wpm)
10 years in customer service field
SERCO - NANovember 2014 to CurrentGENERAL CLERK II Wentzville, MO
Maintains appropriate level of confidentiality of corporate/customer sensitive data
Provides quality customer service to internal and/or external customers
Understands and demonstrates that meeting customer requirements is a high priority
Adheres to applicable policies and procedures, including Serco's Code of Conduct Policy
Completes work and responds to requests in a timely manner
Maintains efficiency in daily operations, while still meeting customer goals
Understands and performs duties and responsibilities of position
Demonstrates collaboration in daily activities and/or special projects
Treats others with respect regardless of their position, role, or function
Upholds highest standards of integrity, honesty, openness and professionalism
Utilizes feedback to improve performance
Works well with co-workers as well as others outside my team/department
STS EMERGENCY RESPONSE September 2012 to December 2012OFFICE MANAGER O'FALLON, MO
Performed all areas of administrative work including data entry, receptionist duties, file organization, research and development, payroll, and expense reports.
Addressed and resolved non-routine, complex and unexpected variances
Handled all travel arrangements and account reconciliation
Served as primary liaison between client and multiple internal groups to ensure clarity of goals, client satisfaction, and adherence to deadlines.
MISSOURI AMERICAN WATERAugust 2004 to January 2011SYSTEM RECORDS ADMINISTRATOR CREVE COEUR, MO
Assisted walk-in clients
Continuously addressed customer questions and concerns
Maintained and prioritized daily tasks and projects including call logs, appointments, expense reports and general errands
Washington UniversityPursuing Bachelors Degree: BusinessSt. Louis, MO
Completed 3 years of study while working full time
I have served my community as a Youth Leader and Sunday school teacher. I have been involved as a United Way volunteer 3 consecutive years as well as a
campaign leader and coordinator for Water for People.