General Clerk IINovitex\FCI Federal\PAE － Sterling, VA
Accountable for entering mail into the Department of State's Mail Tracking System and correcting shipping information on incorrectly shipped mail and encoding mail on the automated mail sorting system which codes each parcel by country in order to be distributed to the appropriate processing station.
Supervised and coordinated activities of clerks who open, sort, and meter outgoing material for the United States Institute of Peace.
Trained new employees on Arrival Tracking System, Pitney Bowes Meter Machine, and Xerox Copy Machines.
Managed the inventory and reordering all Xerox supplies and equipment.
Ensured operation of the apparatus and completed preventive maintenance.
Worked in conjunction with the helpdesk to service high-end production printers.
Called for repairs, maintained equipment inventories and evaluated new equipment.
Created training documents for mailing and copying equipment.
Processed all inbound shipments by logging them into USIP's Arrival Tracking System.
Provided data for and produced the monthly reports which are used by upper management and client to discuss savings and all the services rendered by Novitex.
Answered customer calls and resolved customer related issues.
Investigated and solved customer related problems and ensured customer satisfaction with every solution.
Preserved records of interactions with the customers.
Drafted the necessary documents, letters, and statements required to resolve customer issues.
Created monthly service reports with Microsoft office in which facilitates management and clients to discuss budget guidelines and billing procedures, all services rendered by Novitex Carry out preventive maintenance procedures such as running diagnostics on Xerox Copy Machines Calibrate and align Xerox equipment Conducted troubleshooting techniques such as partial and full command overwrite to repair software issues with Xerox printers Prepared schedules, set priorities and assigned tasks to subordinates Provided oversight for over $350,000 worth of Xerox equipment.
01/1993 to 10/2012
Assistant Team Leader/ Equal Opportunity LeaderArmy National Guard － Bowling Green, VA
Managed military personnel by assigning and directing workflow which ensured the quality of work.
Planned and organized phases of training to comply with standards set by military occupational training manuals.
Evaluated military training activities and personnel.
Reviewed risk assessments and enforced safety procedures during all training.
Conducted employee evaluations used for military promotion packet Counseled individuals on deficiencies and created a plan of action to correct them.
Insured unit compliance for 60 soldiers with equal opportunity laws and regulations by making sure the U.S.
Army Guard provided equal opportunity and treatment for military personnel and family members without regard to race, color, religion, gender, or national origin and provided an environment free of sexual harassment.
Performed training sessions pertaining to equal opportunity, discrimination, and the prevention of sexual harassment for 60 army personnel with the use of PowerPoint presentation.
Conducted complaint intake and complaint resolution.
Referred complainant to appropriate channels.
Assisted in the holding of unit climate assessments.
Aided in National Guard's recruitment effort through personal networks established in schools, churches, and events.
Provided organizational information to candidates such as potential job opportunities and essential benefits such as the GI Bill, student loan repayment program, and the VA Home Loan.
Evaluated potential candidates' qualifications by interviewing applicants to establish that they meet the military requirements.
Participated in recruiting events and handed out military promotional materials such as pamphlets, coins, and T-shirts.
Collected and verified vital recruitment data and enter information into the recruitment database.
Appointed an Equal Opportunity Representative for the Virginia Army Guard in June 2010.
Received Army Reserve Component Achievement Medal (3rd Award), National Defense Service Medal (2nd Award), Armed Forces Reserve Medal, Army Service Ribbon.
Maintained accountability of 150,000 dollars' worth of equipment and supplies with no losses.
Conducted training sessions about EO, discrimination, and the prevention of sexual harassment for 60 army personnel with the use of PowerPoint presentation.
Supervised 12 military personnel and aided in military recruitment.
Education and Training
MS: Information Management TechnologyGrantham University － Lenexa, KSInformation Management Technology 19 Semester Hours GPA: 4.0 Management of Information Systems, Emerging Technologies, Data Communications, Telecommunications, Managing in an Age of Information Technology Change
MBA: Business AdministrationGrantham University － Lenexa, KSGPA: 4.0 Business Administration Marketing Management, Management, Organizational Behavior, Managerial Economics, Accounting
Network Security ManagementThe University of Potomac － Washington, D.C.24 Semester Hours GPA: 3.97 Network Security Management Network Security Management, Security and Loss Prevention, Critical Thinking and Decision Making, Introduction to Project Management, Security Administration I
B.S: Liberal ArtsSalisbury University － Salisbury, MDLiberal Arts GPA: 2.9
Development & Learning
AAS: EducationEastern Shore Community College － Melfa, VA65 Semester Hours GPA: 3.49 Education
Public Speaking, Fundamentals of Information Systems Military Certifications: Equal Opportunity Leader Course Certification, Virginia Military Academy Army Basic Instructor Certification, Virginia Military Academy Small Group Instruction Training Certification, Virginia Military Academy Primary Leadership Course Certification, Pennsylvania National Guard Military Academy Hiring Considerations, FT Belvoir VA
copying, Economics, Instruction, logging, Loss Prevention, mail sorting, mailing, Marketing Management, Network Security, printers, promotional materials, Public Speaking, repairs, Telecommunications, training manuals
Activities and Honors
Results-oriented professional with over five years of managerial experience in the United States military and civilian sector. Involved in unit onboarding process which helped new military personnel by mapping out a strategy to reach career goals. Maintained equal opportunity compliance for the military unit by quarterly training 60 army personnel on sexual harassment, discrimination, and diversity. Worked in conjunction with the helpdesk to provide oversite of USIP's $350,000 worth of Xerox equipment.
MS : Information Management Technology MBA : Business Administration Network Security Management B.S : Liberal Arts Development & Learning AAS : Education Public Speaking, Fundamentals of Information Systems Military Certifications: Equal Opportunity Leader Course Certification, Virginia Military Academy Army Basic Instructor Certification, Virginia Military Academy Small Group Instruction Training Certification, Virginia Military Academy Primary Leadership Course Certification, Pennsylvania National Guard Military Academy Hiring Considerations, FT Belvoir VA
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