General Branch Manager (hospitality Division) resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly motivated Property Manager successful at implementing strategic approaches to drive profitability. Recognized for performance, building relationships, brand building and Inspiring teams into great leaders.

General Manager/Property Manager, 11/2019 to Current
MarinemaxFort Myers, FL,

HomeTowne Studio

Delegates $12.5M, 142 rooms, 20 TMs

  • Profit increase of 25-35%-April and May increase by additional $1M
  • P&L increase bringing more revenue to the bottom line
  • Increase ADR-staying competitive within the market
  • Increase RevPAR
  • Forecasting-daily, weekly and monthly
  • Creating an infections positive work environment
  • Improved operations by collaborating with team members and executive leaders to find workable solutions-guest satisfaction,construction projects, employee incentives, employee retention and special marketing incentives
  • Created new business by booking large groups weddings,conferences,construction
  • Implemented training program-S.O.A.P-Sense of Arrival Perception-Increase revenue and created a more engaged and invested staff
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Built relationships with service vendors and submitted associated billing statements.
General Branch Manager-Hospitality Division, 01/2018 to 10/2019
Verizon CommunicationsFort Collins, CO,

Launched the first Hospitality program, which included 50 hotel clients, 200 TMs, $3M additional revenue

  • Recruited departments-housekeeping, groundsman, maintenance, F&B dishwashers, night auditors
  • Increase profit margins by 35% generating more revenue and negotiating competitive vendor contracts.
  • Inspired hands on training with hotel clients
General Manager/Property Manager, 03/2014 to 12/2017
Sheraton Hotels & ResortsCity, STATE,

Full Service, $15M, 486 rooms, 4outlets, 55TMs

  • F&B-special event menu's, special of the day, week/month/summer /owner events) Increase revenue based on promotion35-60%.
  • Increase Revenue by 40-50% -received 5 awards from Starwood -Top perform
  • Strong emphasis on team building-training
  • Launched -Get up & Dance. Outdoor routines for all ages-which increased sales at our restaurant, bars and grab and go store 22-25%
  • Effective inventory purchasing -all departments
General Manager/Property Manager, 01/2005 to 02/2014
Perfecto Travels LLCCity, STATE,

Learning & Development from 2005-2011- General Manager 2011-2014.

  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Developed -Count on me initiative
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Held daily motivation team meetings -all departments
  • Engaged with recruiting and new hire onboarding
  • Managed inventory levels bring more revenue to the bottom line
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Cost analysis and savings
  • Launch initiatives which increase revenue
  • Implement positive training initiatives
  • F&B-purchasing, Inventory,menu,events and planning
  • Team building
  • Detail oriented
  • Exceptional customer service
  • Special event coordination
Education and Training
: Business Administration And Management, Expected in
JessicaClimer School of Real Estate - Orlando, FL,
Associate of Science: Business Administration and Management, Expected in
Valencia College - Orlando, FL

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Resume Overview

School Attended

  • JessicaClimer School of Real Estate
  • Valencia College

Job Titles Held:

  • General Manager/Property Manager
  • General Branch Manager-Hospitality Division
  • General Manager/Property Manager
  • General Manager/Property Manager


  • Associate of Science

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