General Branch Manager (hospitality Division) resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Highly motivated Property Manager successful at implementing strategic approaches to drive profitability. Recognized for performance, building relationships, brand building and Inspiring teams into great leaders.
Experience
General Manager/Property Manager, 11/2019 to Current Marinemax – Fort Myers, FL,
HomeTowne Studio
Delegates $12.5M, 142 rooms, 20 TMs
Profit increase of 25-35%-April and May increase by additional $1M
P&L increase bringing more revenue to the bottom line
Increase ADR-staying competitive within the market
Increase RevPAR
Forecasting-daily, weekly and monthly
Creating an infections positive work environment
Improved operations by collaborating with team members and executive leaders to find workable solutions-guest satisfaction,construction projects, employee incentives, employee retention and special marketing incentives
Created new business by booking large groups weddings,conferences,construction
Implemented training program-S.O.A.P-Sense of Arrival Perception-Increase revenue and created a more engaged and invested staff
Handled resident complaints and expedited maintenance requests.
Collected monthly assessments, rental fees, deposits and payments.
Built relationships with service vendors and submitted associated billing statements.
General Branch Manager-Hospitality Division, 01/2018 to 10/2019 Verizon Communications – Fort Collins, CO,
Launched the first Hospitality program, which included 50 hotel clients, 200 TMs, $3M additional revenue
Recruited departments-housekeeping, groundsman, maintenance, F&B dishwashers, night auditors
Increase profit margins by 35% generating more revenue and negotiating competitive vendor contracts.
Inspired hands on training with hotel clients
General Manager/Property Manager, 03/2014 to 12/2017 Sheraton Hotels & Resorts – City, STATE,
Full Service, $15M, 486 rooms, 4outlets, 55TMs
F&B-special event menu's, special of the day, week/month/summer /owner events) Increase revenue based on promotion35-60%.
Increase Revenue by 40-50% -received 5 awards from Starwood -Top perform
Strong emphasis on team building-training
Launched -Get up & Dance. Outdoor routines for all ages-which increased sales at our restaurant, bars and grab and go store 22-25%
Effective inventory purchasing -all departments
General Manager/Property Manager, 01/2005 to 02/2014 Perfecto Travels LLC – City, STATE,
Learning & Development from 2005-2011- General Manager 2011-2014.
Inspected properties regularly to identify deficiencies and schedule repairs.
Developed -Count on me initiative
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Held daily motivation team meetings -all departments
Engaged with recruiting and new hire onboarding
Managed inventory levels bring more revenue to the bottom line
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Skills
Cost analysis and savings
Launch initiatives which increase revenue
Implement positive training initiatives
F&B-purchasing, Inventory,menu,events and planning
Team building
Detail oriented
Exceptional customer service
Special event coordination
Education and Training
: Business Administration And Management, Expected in JessicaClimer School of Real Estate - Orlando, FL, GPA:
Associate of Science: Business Administration and Management, Expected in Valencia College - Orlando, FL GPA:
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