I have been with Best Buy since 2004, from 2006 to the present time I have worked face to face with client in their homes and business. I have paired with them on finding the correct solution for their audio/video needs. I have done all different types of services for the client from a simple delivery, setup of tv and components to multi day installs in a corporate environment.
Each month I met or exceeded the goals set by management. We were expected to work with offering the client additional labor/service solutions in their home (25$/stop). Complete the job correctly and efficiently, and maintain a 90% on the survey forms the clients filled out after the completion of the order.
I have worked with the client from the beginning to the end of their order. From the initial install that was sold in the store, do offering additional solutions while in the home, helping them with any future services, and working with their friends and family to give them the best possible experience.
Control 4 Certified
Multi Device Network Setup
Best Buy － Marlboro, MaGeek Squad Double Agent HT
My normal day with the company would start by me arriving at my home store, printing out the work order for the day, contacting clients, confirming product/services sold on the order, and driving to the clients home to begin the installation.
Depending on the day my jobs would vary. They would range from a service call for a troubleshoot, simple setup of a tv on a stand, mounting of tv, running in wall speaker/cabling, installing speakers, setup and programming of a Control 4 system, or the programming of a URC remote.
In the past two years I have been doing diagnostics on tvs and the follow up repair. In the past year I have been installing over the range microwaves.
At the end of my day I would make sure the orders were completed to the clients satisfaction, notate the order, and clean out my work vehicle.
Education and Training
Fitchburg High School － Fitchburg, MA, USAHigh School Diploma