, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking with an admirable work ethic, reliable, punctual and proactive individual with 18+ yrs. of experience and knowledge in the green industry along with department management.
Skills
Verbal and Written Communication
Hiring and Training
Documentation and Reporting
Employee Development
Team Building
Staff Training
Work Planning and Prioritization
Problem Resolution
Teamwork and Collaboration
Employee Coaching and Motivation
Performance Evaluations
Goal Setting
Team Leadership
Performance Tracking and Evaluation
Training and Development
Customer Relationship Management
Good Judgment
Customer Service
Interpersonal Relations
Negotiation and Conflict Resolution
Decision Making
Time Management
Professional and Courteous
Shift Scheduling
Calm Under Pressure
Experience
4/15/14 to CurrentGarden Center ManagerBuckley's Prairie Landscaping | City, STATE,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated store performance and incorporated feedback to implement improvement plans.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Examined merchandise to correctly price and display products.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Delivered level of service to customers in effort to build upon relationships for future clients.
Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
Completed daily sales reports and analyzed metrics to identify trends.
Supervised staff performing daily activities.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Set challenging yet attainable goals to encourage continuous staff development.
3/1995 to 9/2001Garden Center Associate to ManagerBuckley's Prairie Landscaping | City, STATE,
Helped customers select optimal plants, tools and accessory purchases for specific needs.
Maintained well-stocked, organized and attractively merchandised garden items.
Moved large pallets and heavy items with pallet jacks and forklifts.
Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
Managed customer orders smoothly, processed payments and helped with bulky or heavy loads.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Drove sales of All Plants,Fertilizer and Chemical products by applying proactive nature, knowledge of customer preferences and active listening skills.
4/2004 to 4/11/15Outside Lawn and Garden Dept MamagerLowes Home Improvment | City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Coordinated work of 7+ employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Supervised 7+ customer service associates completing efficient daily tasks.
Reviewed employee performance and delivered constructive feedback to improve performance.
Met with each associate to establish realistic monthly sales goals.
Education and Training
Expected in 04/1993Associate of Applied Science | Horticultural ScienceLincoln Land Community College, Springfield, ILGPA:
Expected in 05/1989 | Certificate in Office And Sociology For Daycare EmLawrence Adult Center, Springfield Il, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Received Garden Center of the Year 2nd year managing Lowe's Garden Center
Received awards from Loss Prevention
4.0 grade average and made Dean's list at LLCC while being a single parent of a 6, 5 and 1 yr. old and working a part time job while taking 15 credit hours of classes.
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