LiveCareer-Resume

garden center manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking with an admirable work ethic, reliable, punctual and proactive individual with 18+ yrs. of experience and knowledge in the green industry along with department management.

Skills
  • Verbal and Written Communication
  • Hiring and Training
  • Documentation and Reporting
  • Employee Development
  • Team Building
  • Staff Training
  • Work Planning and Prioritization
  • Problem Resolution
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Performance Evaluations
  • Goal Setting
  • Team Leadership
  • Performance Tracking and Evaluation
  • Training and Development
  • Customer Relationship Management
  • Good Judgment
  • Customer Service
  • Interpersonal Relations
  • Negotiation and Conflict Resolution
  • Decision Making
  • Time Management
  • Professional and Courteous
  • Shift Scheduling
  • Calm Under Pressure
Experience
Garden Center Manager, 4/15/14 - Current
Buckley's Prairie Landscaping City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Set challenging yet attainable goals to encourage continuous staff development.
Garden Center Associate to Manager, 3/1995 - 9/2001
Buckley's Prairie Landscaping City, STATE,
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Maintained well-stocked, organized and attractively merchandised garden items.
  • Moved large pallets and heavy items with pallet jacks and forklifts.
  • Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
  • Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
  • Managed customer orders smoothly, processed payments and helped with bulky or heavy loads.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of All Plants,Fertilizer and Chemical products by applying proactive nature, knowledge of customer preferences and active listening skills.
Outside Lawn and Garden Dept Mamager, 4/2004 - 4/11/15
Lowes Home Improvment City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 7+ employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Supervised 7+ customer service associates completing efficient daily tasks.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Met with each associate to establish realistic monthly sales goals.
Education and Training
Associate of Applied Science: Horticultural Science, Expected in 04/1993
-
Lincoln Land Community College - Springfield, IL
GPA:
Status -
: Certificate in Office And Sociology For Daycare Em, Expected in 05/1989
-
Lawrence Adult Center - Springfield Il,
GPA:
Status -
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Received Garden Center of the Year 2nd year managing Lowe's Garden Center
  • Received awards from Loss Prevention
  • 4.0 grade average and made Dean's list at LLCC while being a single parent of a 6, 5 and 1 yr. old and working a part time job while taking 15 credit hours of classes.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Lincoln Land Community College
  • Lawrence Adult Center

Job Titles Held:

  • Garden Center Manager
  • Garden Center Associate to Manager
  • Outside Lawn and Garden Dept Mamager

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: