garden center manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking with an admirable work ethic, reliable, punctual and proactive individual with 18+ yrs. of experience and knowledge in the green industry along with department management.

  • Verbal and Written Communication
  • Hiring and Training
  • Documentation and Reporting
  • Employee Development
  • Team Building
  • Staff Training
  • Work Planning and Prioritization
  • Problem Resolution
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Performance Evaluations
  • Goal Setting
  • Team Leadership
  • Performance Tracking and Evaluation
  • Training and Development
  • Customer Relationship Management
  • Good Judgment
  • Customer Service
  • Interpersonal Relations
  • Negotiation and Conflict Resolution
  • Decision Making
  • Time Management
  • Professional and Courteous
  • Shift Scheduling
  • Calm Under Pressure
Garden Center Manager, 4/15/14 - Current
Buckley's Prairie Landscaping City, STATE,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Examined merchandise to correctly price and display products.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Interviewed, hired and trained new employees.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Set challenging yet attainable goals to encourage continuous staff development.
Garden Center Associate to Manager, 3/1995 - 9/2001
Buckley's Prairie Landscaping City, STATE,
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Maintained well-stocked, organized and attractively merchandised garden items.
  • Moved large pallets and heavy items with pallet jacks and forklifts.
  • Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
  • Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
  • Managed customer orders smoothly, processed payments and helped with bulky or heavy loads.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used [Type] register system to ring up customer purchases, process payments and issue receipts.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Drove sales of All Plants,Fertilizer and Chemical products by applying proactive nature, knowledge of customer preferences and active listening skills.
Outside Lawn and Garden Dept Mamager, 4/2004 - 4/11/15
Lowes Home Improvment City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 7+ employees by offering clear direction and motivational leadership.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Supervised 7+ customer service associates completing efficient daily tasks.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Met with each associate to establish realistic monthly sales goals.
Education and Training
Associate of Applied Science: Horticultural Science, Expected in 04/1993
Lincoln Land Community College - Springfield, IL
Status -
: Certificate in Office And Sociology For Daycare Em, Expected in 05/1989
Lawrence Adult Center - Springfield Il,
Status -
  • Consistently maintained high customer satisfaction ratings.
  • Received Garden Center of the Year 2nd year managing Lowe's Garden Center
  • Received awards from Loss Prevention
  • 4.0 grade average and made Dean's list at LLCC while being a single parent of a 6, 5 and 1 yr. old and working a part time job while taking 15 credit hours of classes.

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Resume Overview

School Attended

  • Lincoln Land Community College
  • Lawrence Adult Center

Job Titles Held:

  • Garden Center Manager
  • Garden Center Associate to Manager
  • Outside Lawn and Garden Dept Mamager


  • Associate of Applied Science

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