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Gaming Dual Dual Rate Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Energetic Table Games Dual/Rate experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering twenty-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. Exceptional Table Dealer with scrupulous, fair and honest nature combined with in-depth knowledge of rules of wide variety of casino games. Analytical committed to quality supervision of pit area providing guest services and security of casino assets. Strong leadership coordinating casino-wide activities to include planning, development, and implementation of policies and procedures. Encouraged mutual respect among associates by modeling positive examples. Detail-oriented executing casino operations procedures and regulatory requirements to provide exceptional service and value to guests. Strong leadership with staff, management, government officials, and public. Possess excellent business sense and high professional ethics. Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues.

Skills
  • Gaming commission regulations
  • Fraud detection
  • Shuffling machine operation
  • Guest service
  • Table game rules
  • Dealer training
Work History
Gaming Dual/Dual Rate Supervisor, 09/2019 to Current
Aimbridge HospitalityRock Hill, SC,
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Dispensed and balanced betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
  • Developed team communications and information for meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional client support.
  • Resolved minor technical problems with gaming machines.
  • Identified and supplied information to supervising personnel about suspected violators.
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Maximized operational efficiency and productivity collaborating with [Type] departments.
  • Managed wagers from customers to credit or debit funds according to gaming outcomes.
  • Monitored staffing levels to provide adequate coverage for guest services.
  • Calculated winnings to verify payment made by dealer.
  • Prepared incident reports and reported status to direct supervisor.
  • Investigated security and safety hazards with active patrols of casino complex.
  • Monitored integrity of games and players' pools for internal controls.
  • Performed accurate and efficient dealing to follow gaming procedures.
  • Notified table games leadership of irregularities in play for prompt resolution.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Casino Supervisor, 05/2018 to 09/2020
Baylor Scott & White HealthSouthlake, TX,
  • Organized and controlled 10 blackjack and poker tournaments every weekly.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed team communications and information for meetings.
  • Worked with customers to understand needs and provide service.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Police Officer, 02/2007 to 05/2018
City Of JacksonCity, STATE,
  • Evaluated complaint and emergency-request information to determine response requirements.
  • Accompanied police officer during shifts to evaluate performance and resolve any incorrect behaviors.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Translated command mandates into actionable policies for frontline officers and detectives.
  • Reviewed case histories and complaints against law enforcement professionals for signs of unprofessional or criminal conduct.
  • Actively patrolled assigned areas to prevent and detect roadway crimes.
  • Reported deficient streetlights, signs and road surfaces to keep residents safe.
  • Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.
  • Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Processed, verified and utilized tips to initiate speedy resolutions for investigations.
  • Handled citation and traffic violation paperwork.
  • Assisted in special investigations and crime prevention programs.
  • Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
  • Thoroughly analyzed criminal information and processed crime scenes.
Education
: Biology, Expected in
Jackson State University - Jackson, MS
GPA:
: Biology, Expected in
Alcorn State University - Lorman, MS
GPA:
High School Diploma: , Expected in 06/1995
Natchez High School - Natchez, MS
GPA:

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Resume Overview

School Attended
  • Jackson State University
  • Alcorn State University
  • Natchez High School
Job Titles Held:
  • Gaming Dual/Dual Rate Supervisor
  • Casino Supervisor
  • Police Officer
Degrees
  • Some College (No Degree)
  • High School Diploma