Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Office administration
Customer Relations
Team Supervision
Good telephone etiquette
Microsoft Word
Critical thinking
Trust worthy
Funds reconciliation
Flexible and adaptable
Calm and level headed
Safety and compliance (10+ years)
Employee training
Customer engagement
Accounting systems and software
Work History
Game Floor Supervisor, 01/2014 to 12/2017 Gardaworld – Englewood, CO,
Participated in daily collection of currency drop boxes.
Verified and documented large payouts.
Supported game floor technicians in maintenance and repair of gaming machines.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Quickly and accurately counted drawers at start and end of each shift.
Accurately verified count information utilizing soft count machinery.
Worked all cage operations as needed while adhering strictly to all gaming regulations.
Performed shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Used Microsoft Word and other software tools to create documents and other communications
911 Emergency Dispatcher, 01/2014 to 11/2014 Okmulgee County 911 – City, STATE,
Received and responded to variety of emergency and non-emergency request for assistance and information.
Dispatched calls to local law-enforcement and sheriffs department.
Monitored Okmulgee County sheriff's dispatch radio.
Created and maintained call logs.
Performed office duty assignments during down time.
Acted quickly and took control during emergency situations.
Communicated courteously and tactfully with callers, fellow co-workers, supervisors and other members of law-enforcement.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Read system maps and caller information, and documented all details in system
Bank Vault Teller, 01/2008 to 12/2013 FIRST NATIONAL BANK AND TRUST – City, STATE,
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
Performed vault, alarm and door duties to facilitate opening and closing of operations.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Maintained bank supply of cash and processed shipments to and from federal reserve.
Eliminated customer service issues by quickly resolving disputes and and correcting problems.
Investigated staff out-of-balance conditions and instituted corrective procedures,
Maintained lobby coin machine.
Performed other assignments as requested.
Greeted and guided walk-in customers to appropriate departments.
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Bank Teller, 05/1997 to 12/2000 Exchange Bank & Trust – City, STATE,
Accurately processed customer transactions including deposits and check cashing.
Balance and reconcile cash drawer with extreme accuracy.
Answered customer inquires and routed calls to appropriate bank departments.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Trained new tellers in processes and procedures of financial institution.
Performed monthly customer bank statement duties as requested by accounting department.
Facilitated opening of bank drive-through.
Accessed computerized financial information to answer questions related to specific accounts.
Audited fellow teller currency to contribute to dual-control procedures.
Turned in excess cash to maintain drawer security.
Removed mutilated currency from circulation.
Provided customer records on demand, including account statements and copies of checks.
Education
ASSOCIATE OF BUSINESS ADMINISTRATION: , Expected in 05/1990 Conners State College - Warner, OK GPA:
High School Diploma: , Expected in 05/1987 Henryetta High School - Henryetta, OK GPA:
Certifications
CNP - Certified Notary Public- March 2023
First Aid/CPR Certified
PST - Public Safety Telecommunicator
Bank Teller Training
Accomplishments
Earned Banker of the Month for outstanding customer service.
Promoted to Bank Vault Teller based on superior performance.
Supervised team of 8 staff members.
Additional Information
Participated, completed and passed courses for computer information and skills.
Attended management seminars.
Attended bank teller seminars.
Continuing education classes per bank requirements.
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