Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Office administration
  • Customer Relations
  • Team Supervision
  • Good telephone etiquette
  • Microsoft Word
  • Critical thinking
  • Trust worthy
  • Funds reconciliation
  • Flexible and adaptable
  • Calm and level headed
  • Safety and compliance (10+ years)
  • Employee training
  • Customer engagement
  • Accounting systems and software
Work History
Game Floor Supervisor, 01/2014 to 12/2017
GardaworldEnglewood, CO,
  • Participated in daily collection of currency drop boxes.
  • Verified and documented large payouts.
  • Supported game floor technicians in maintenance and repair of gaming machines.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Accurately verified count information utilizing soft count machinery.
  • Worked all cage operations as needed while adhering strictly to all gaming regulations.
  • Performed shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Used Microsoft Word and other software tools to create documents and other communications
911 Emergency Dispatcher, 01/2014 to 11/2014
Okmulgee County 911City, STATE,
  • Received and responded to variety of emergency and non-emergency request for assistance and information.
  • Dispatched calls to local law-enforcement and sheriffs department.
  • Monitored Okmulgee County sheriff's dispatch radio.
  • Created and maintained call logs.
  • Performed office duty assignments during down time.
  • Acted quickly and took control during emergency situations.
  • Communicated courteously and tactfully with callers, fellow co-workers, supervisors and other members of law-enforcement.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Read system maps and caller information, and documented all details in system
Bank Vault Teller, 01/2008 to 12/2013
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained bank supply of cash and processed shipments to and from federal reserve.
  • Eliminated customer service issues by quickly resolving disputes and and correcting problems.
  • Investigated staff out-of-balance conditions and instituted corrective procedures,
  • Maintained lobby coin machine.
  • Performed other assignments as requested.
  • Greeted and guided walk-in customers to appropriate departments.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Bank Teller, 05/1997 to 12/2000
Exchange Bank & TrustCity, STATE,
  • Accurately processed customer transactions including deposits and check cashing.
  • Balance and reconcile cash drawer with extreme accuracy.
  • Answered customer inquires and routed calls to appropriate bank departments.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Trained new tellers in processes and procedures of financial institution.
  • Performed monthly customer bank statement duties as requested by accounting department.
  • Facilitated opening of bank drive-through.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Turned in excess cash to maintain drawer security.
  • Removed mutilated currency from circulation.
  • Provided customer records on demand, including account statements and copies of checks.
Conners State College - Warner, OK
High School Diploma: , Expected in 05/1987
Henryetta High School - Henryetta, OK
  • CNP - Certified Notary Public- March 2023
  • First Aid/CPR Certified
  • PST - Public Safety Telecommunicator
  • Bank Teller Training
  • Earned Banker of the Month for outstanding customer service.
  • Promoted to Bank Vault Teller based on superior performance.
  • Supervised team of 8 staff members.
Additional Information
  • Participated, completed and passed courses for computer information and skills.
  • Attended management seminars.
  • Attended bank teller seminars.
  • Continuing education classes per bank requirements.

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School Attended

  • Conners State College
  • Henryetta High School

Job Titles Held:

  • Game Floor Supervisor
  • 911 Emergency Dispatcher
  • Bank Vault Teller
  • Bank Teller


  • High School Diploma

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