- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
- Office administration
- Customer Relations
- Team Supervision
- Good telephone etiquette
- Microsoft Word
- Critical thinking
- Trust worthy
| - Funds reconciliation
- Flexible and adaptable
- Calm and level headed
- Safety and compliance (10+ years)
- Employee training
- Customer engagement
- Accounting systems and software
|
Game Floor Supervisor, 01/2014 to 12/2017
Gardaworld – Englewood, CO,
- Participated in daily collection of currency drop boxes.
- Verified and documented large payouts.
- Supported game floor technicians in maintenance and repair of gaming machines.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Accurately verified count information utilizing soft count machinery.
- Worked all cage operations as needed while adhering strictly to all gaming regulations.
- Performed shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Used Microsoft Word and other software tools to create documents and other communications
911 Emergency Dispatcher, 01/2014 to 11/2014
Okmulgee County 911 – City, STATE,
- Received and responded to variety of emergency and non-emergency request for assistance and information.
- Dispatched calls to local law-enforcement and sheriffs department.
- Monitored Okmulgee County sheriff's dispatch radio.
- Created and maintained call logs.
- Performed office duty assignments during down time.
- Acted quickly and took control during emergency situations.
- Communicated courteously and tactfully with callers, fellow co-workers, supervisors and other members of law-enforcement.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented all details in system
Bank Vault Teller, 01/2008 to 12/2013
FIRST NATIONAL BANK AND TRUST – City, STATE,
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained bank supply of cash and processed shipments to and from federal reserve.
- Eliminated customer service issues by quickly resolving disputes and and correcting problems.
- Investigated staff out-of-balance conditions and instituted corrective procedures,
- Maintained lobby coin machine.
- Performed other assignments as requested.
- Greeted and guided walk-in customers to appropriate departments.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Bank Teller, 05/1997 to 12/2000
Exchange Bank & Trust – City, STATE,
- Accurately processed customer transactions including deposits and check cashing.
- Balance and reconcile cash drawer with extreme accuracy.
- Answered customer inquires and routed calls to appropriate bank departments.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Trained new tellers in processes and procedures of financial institution.
- Performed monthly customer bank statement duties as requested by accounting department.
- Facilitated opening of bank drive-through.
- Accessed computerized financial information to answer questions related to specific accounts.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Provided customer records on demand, including account statements and copies of checks.
ASSOCIATE OF BUSINESS ADMINISTRATION: , Expected in 05/1990
Conners State College - Warner, OK
GPA:
High School Diploma: , Expected in 05/1987
Henryetta High School - Henryetta, OK
GPA:
- CNP - Certified Notary Public- March 2023
- First Aid/CPR Certified
- PST - Public Safety Telecommunicator
- Bank Teller Training
- Earned Banker of the Month for outstanding customer service.
- Promoted to Bank Vault Teller based on superior performance.
- Supervised team of 8 staff members.
- Participated, completed and passed courses for computer information and skills.
- Attended management seminars.
- Attended bank teller seminars.
- Continuing education classes per bank requirements.
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