Motivated computer professional with more than 6 years in computer installation, repair and maintenance. Specializes in Dell computers.
As a Google Apps Support Rep I was proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and G Suite services.
Computer diagnostics and repair
Virus and spyware removal
Email Client and Mobile setup for both Android and iOS
Hardware support and troubleshooting
Advanced knowledge of diagnostic techniques
Superior Customer soft skills
55 - 60 wpm typing
Bilingual (Fluent English and Spanish)
Honest and high work ethics
Was selected for special team project in Dell to troubleshoot all devices for Home Customers instead of customers being transferred to different departments.
With Dell was promoted 3 times in a period of 2 years from phone support agent to RS SMB Tech then SMB Tech Dispatcher to Dell ARB TSR.
Was the TSR in the Dell ARB team and help maintain the account in El Salvador. Team was going to a different site but tested with us for 3 months, Dell was so impressed they decided to keep the team in El Salvador.
While a TSR for Dell was given the Chat Sales team as a project to manage, coach as a Team Lead. Provided feed backs, did quality checks and had one on one with team members.
Was recruited by Google because of my tech knowledge and customer soft skills.
Went one year without a dissatisfied customer while with Google Apps MSM Team.
Was selected to be taught all departments for Google Apps for Work support to avoid customer transfer and one time contact resolution.
Telus InternationalG Suite Chat Support Agent
Provide generalist customer support for G Suite customers world wide.
Telus InternationalSuite MSM Specialist Phone
Help customer with Migration and Sync tools for G Suite (GAMMO, GASMO, GAMME, GADS, GAPS, GAMLN).
Help sync any type of desktop client on any OS.
Sync Android and iOS devices.
Support for Chromebooks and Chromebooks for Meetings.
Telus InternantionalG Suite Generalist
Provide general support for G Suite Core Products.
Technical Server Rep (TSR)
Stream, Dell ARB Sales, El Salvador.
Assist Dell ARB Sales Reps with Server and Networking Solutions for Business Customers.
Stream, Dell, El Salvador.
Tier 2 tech support for Dell SMB (Small Medium Business) assisting front line agents with questions, approving computer parts to be dispatched, handling escalated customers.
Dell El SalvadorDell Home Support
Front line support agent for Dell Home computers.
ITCA-FEPADESanta Ana, Santa Ana, El SalvadorProgramming, NetworkComputer Tech
Studied programming, networking and computer maintenance.
Agoura Hills High SchoolHigh School Diploma
Pacific Palisades High SchoolStudied first 3 years of High School