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Fullfilment Center Associate Resume Example

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FULLFILMENT CENTER ASSOCIATE
Professional Summary

Experienced Customer Service Associate with over 10 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Sorting and labeling
  • Multi-line phone proficiency
  • Filing and data archiving
  • Business administration
  • Basic math
  • Computer skills
  • Computer proficiency
  • Written Communication
  • Microsoft Office
  • Good telephone etiquette
  • Teamwork
Work History
Fullfilment Center Associate10/2018 to 01/2021
Company Name – City, State
  • Followed procedures at all times for personal and team safety.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Wrapped pallets in shrink wrap prior to loading.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Reduced fulfillment errors by using RFscanners to quickly pick items to proper bins.
  • Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Checked inventory and selected products from specific locations based upon availability.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Documented production information via daily system logs and discussed issues with management.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
Customer Service Supervisor05/2004 to 05/2015
Company Name – City, State
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Managed department call volume of 50+ calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Codified office structures and processes to promote teamwork and performance.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Sales Agent06/2003 to 11/2003
Company Name – City, State
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
Education
High School DiplomaRiverside Adult School- City, State
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Resume Overview

School Attended

  • Riverside Adult School

Job Titles Held:

  • Fullfilment Center Associate
  • Customer Service Supervisor
  • Sales Agent

Degrees

  • High School Diploma

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