Fullfilment Center Associate Resume Example
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FULLFILMENT CENTER ASSOCIATE
Professional Summary
Experienced Customer Service Associate with over 10 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
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Work History
Fullfilment Center Associate10/2018 to 01/2021
General Dynamics – San Juan , PR
General Dynamics – San Juan , PR
- Followed procedures at all times for personal and team safety.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Wrapped pallets in shrink wrap prior to loading.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Checked inventory and selected products from specific locations based upon availability.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Documented production information via daily system logs and discussed issues with management.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Joined company's Safety Committee to share ideas on ways to bolster OSHA compliance and prevent accidents and mishaps.
Customer Service Supervisor05/2004 to 05/2015
Marriott Vacations Worldwide – Cathedral City , CA
Marriott Vacations Worldwide – Cathedral City , CA
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assessed and authenticated customer exchanges, voids and returns.
- Monitored customer service operations to assess agent performance and provide feedback.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Managed department call volume of 50+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Codified office structures and processes to promote teamwork and performance.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Sales Agent06/2003 to 11/2003
Queen And Sunny Paton Imports – City , STATE
Queen And Sunny Paton Imports – City , STATE
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Identified client needs, built relationships and overcame objections to drive sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Helped resolve client problems quickly with superior customer service.
- Built strong rapport with clients by understanding needs and clearly explaining products.
Education
High School DiplomaRiverside Adult School-
City,
State
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Resume Strength
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- Measurable results
Resume Overview
School Attended
- Riverside Adult School
Job Titles Held:
- Fullfilment Center Associate
- Customer Service Supervisor
- Sales Agent
Degrees
- High School Diploma
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