FULL TIME VOLUNTEER STAFF- GUEST SERVICES DIRECTOR
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Budgeting and forecasting
Cost reduction strategies
Customer relations specialist
Human resources management
Project planning and development
Superb time management skills
Work flow planning
Management information systems
Full Time Volunteer Staff- Guest Services Director, 03/2012 to 08/2013 Elevation Church – Matthews, NC
Supervised a team of 16 volunteer coordinators and team leaders and a volunteer staff of 320+.
Managed operations and systems development of 8 different guest services teams.
Led church wide initiatives such as centralization of first time guest follow up process.
Established operational objectives and work plans and delegated assignments to subordinate leaders.
Completed performance reviews each quarter, offering praise and recommendations for improvement.
Areas of responsibility include volunteer assimilation, leadership development, data administration, overall guest experience.
Store Manager/Multi Unit Manager, 11/2006 to 01/2012 Griffin Brothers – Cornelius, NC
Successfully managed a 12,000 square foot automotive repair facility with annual revenues exceeding $2.8 million dollars.
Track record of proven success, year over sales revenue increases in 2008- 13.5%, 2009- 4.8%, 2010- 22.1%, 2011- 6.2%.
Improved overall profitability through accurate forecasting, expense reduction, and cost effective operating procedures
Net income profit increases in 2008- 58.7%, 2009- 10.7%, 2010- 77.1%, 2011- 16.4%.
Reduced employee turnover by 37% by implementing thorough recruitment and applicant screening processes and a rewarding recognition, training, and development retention program.
Established and maintained over 100 vendor partnerships.
Helped earn the company 4.5 star customer satisfaction ratings on consumer sites Yelp, Citysearch, and Yellowpages by consistently delivering an exceptional customer experience.
Managed an additional 8,000 square foot company owned automotive repair facility located on a corporate campus with direct reports including 1 store manager and 5 service employees.
Area Group Manager, 03/2002 to 11/2006 TBC Corporation, National Tire & Battery/Tire Kingdom – Matthews, NC
Supervised a team of [Number] area managers and [Number] associates.