Full-Time Retail Store Manager Resume Example

Seasonal position, September and October: 2016, 2017, 2018, and 2019

(located at California's Great America, a local Bay Area amusement park, owned and operated by Cedar Fair Entertainment Company)

• Drove remarkable revitalizations of operations at multiple attractions over a span of four years, including Killer Clown Town (interactive thrill zone 2019), Jestertown (interactive thrill zone 2018), Toy Factory (interactive thrill maze 2017), and Wax Museum (interactive thrill maze 2016), bringing about exceptional results and achievements, including attraction of the year each season (award determined by votes of guests in attendance each night of operation).
• Implemented strategies to promote exceptional customer service and create a positive environment for employees and clients.
• Promoted safety of all individuals and mitigated liability risks by monitoring and enforcing procedures and safety policies within a designated scare zone and/or maze area.
• Trained, certified and mentored approximately thirty-five performers and safety personnel members each season in assessment procedures and behaviors, to help build a culture focused on reducing incidents and eliminating workplace hazards.
• Delivered information to visitors, including details of interest about facility, rules, policies and promotional events; maintained a professional demeanor and provided proactive solutions when addressing unsafe situations and guest concerns (often hostile).
• Liaised between executives and entry-level workers to effectively streamline communication and establish a productive relationship amongst staff; to help resolve operational difficulties and promote an interdisciplinary collaborative approach to customer service provision(s).
• Determined and recommended methods to address improvement opportunities.
• Operated with high integrity, built trust, and earned sustained credibility at an internal and external level.
• Oversaw and approved daily makeup and costumes of talents.
• Ensured all team members received appropriate paid and unpaid breaks for the day, in compliance with CA Labor Law.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Seasonal position, March through August: 2016, 2017, 2018

(located at California's Great America, a local Bay Area amusement park, owned and operated by Cedar Fair Entertainment Company)

• Conducted and led Basic Life Support and CPR training certifications for over 200 aquatic associates every spring for three years; ensured full regulatory compliance of all staff members and swimmers to enhance overall awareness and skills
• Monitored maintenance and conducted multiple patrols of all pools, to identify and help those in need of immediate care and assistance, ensuring safety in and around all bodies of water in the park.
• Scrutinized high-priority areas and high-risk individuals for all signs of distress, and instantly moved into action during emergencies to prevent possible injuries or fatalities.
• Performed lifesaving measures, including CPR, to assist guests in respiratory distress; offered continuous care until additional emergency personnel arrived and took over the scene.
• Tracked students' progress and gave constructive feedback for skills requiring improvement; performed Vigilance Awareness Audits to ensure lifeguard response time and skills are in compliance with national safety standards
• Offered valuable swim instruction to guests of various ages to build confidence, strength, and skills in positive learning environment.