Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Chandler, AZ.

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Focused 911 Dispatcher bringing 25 years experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments.

  • POS Systems
  • Customer Service
  • Punctual and Reliable
  • Opening and Closing Procedures
  • Problem-Solving
  • General Facility Cleaning
  • Sales and Operations
  • Stocking Shelves
  • Friendly and Outgoing
  • Maintaining Clean Premises
  • Change Giving
  • Age Verification
  • Monitoring Field Personnel
  • Adjusting Routes
  • Decision Making
  • Emergency Response Procedures
  • 911 System Information Databases
  • Data Systems Operation
  • Information Security
  • Providing Clear Directions
  • Call Routing
  • CPR and First Aid
  • Dispatch Coordination
  • Prioritizing Situations
  • Law Enforcement Collaboration
  • Emergency Medical Instruction
  • Verbal and Written Communication
  • Rapid Needs Assessment
  • Documentation and Reporting
  • Data Entry
  • Call Records Maintenance
  • Cross-Departmental Teamwork
  • Radio Frequencies Monitoring
  • Good Judgment
  • Information Relay
  • Critical Thinking
  • NCIC Database
  • Active Listening
  • Unit Dispatch
  • Teletype Networks
  • Telephone Etiquette
  • Coaching and Mentoring
  • Status Chart Monitoring
  • Computer Skills
  • Vehicle Operation
  • Alarm Systems Monitoring
  • Map Reading
  • Dependable and Responsible
  • Team Leadership
  • Agency Referrals
  • Dispatch Communication
  • Public Safety
  • First Aid
  • Time Management
  • Protecting People and Property
  • Emergency Response
  • Community Relations
  • Traffic and Motorist's Monitoring
  • Crime Scene Photographs
  • Issuing Citations
  • Accident Investigations
  • Motor Vehicle Law Enforcement
  • Maintaining Order
  • Service Oriented
  • Court Testimony
  • Accident Scene Documentation
  • Report Writing
  • Law Enforcement
  • Human Relations
  • Planning and Coordination
  • Evidence Collection and Evaluation
  • Inter-Agency Coordination
  • Defensive Driving Training
  • Risk Mitigation
  • Assigning Work
  • Calm Under Pressure
  • Patrol Procedures
  • Disciplinary Measures
  • Conflict Resolution Tactics
09/2021 to Current Fuel Center Clerk Kroger | Columbus, IN,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
01/2006 to 07/2021 Emergency Communications Operator City Of Chandler | City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Executed proficiency in digital telephone systems.
  • Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
04/2000 to 01/2006 Police Officer/Dispatcher Southern Ute Indian Tribe | City, STATE,
  • Investigated criminal and traffic offenses.
  • Apprehended suspects, prepared case reports and testified in courtroom hearings.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Responded to and investigated security and burglar alarms.
  • Adhered to safety protocols and properly handled equipment, weapons and materials.
  • Made arrests for violations of criminal laws and conducted background investigations.
  • Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Wrote, reviewed and approved reports entered in county database.
  • Assessed crime scenes upon arrival and secured areas.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Conducted field sobriety tests and used portable breathalyzers to perform tests.
  • Gathered preliminary investigation information as first responder to crime scenes.
Education and Training
Expected in 12/2002 Basic Police Officer Training Certificate | Police Science FLETC - Indian Police Academy, Artesia, NM, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • FLETC - Indian Police Academy

Job Titles Held:

  • Fuel Center Clerk
  • Emergency Communications Operator
  • Police Officer/Dispatcher


  • Basic Police Officer Training Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: