, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of Chandler, AZ.
Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.
Focused 911 Dispatcher bringing 25 years experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments.
Skills
POS Systems
Customer Service
Punctual and Reliable
Opening and Closing Procedures
Problem-Solving
General Facility Cleaning
Sales and Operations
Stocking Shelves
Friendly and Outgoing
Maintaining Clean Premises
Change Giving
Age Verification
Monitoring Field Personnel
Adjusting Routes
Decision Making
Emergency Response Procedures
911 System Information Databases
Data Systems Operation
Information Security
Providing Clear Directions
Call Routing
CPR and First Aid
Dispatch Coordination
Prioritizing Situations
Law Enforcement Collaboration
Emergency Medical Instruction
Verbal and Written Communication
Rapid Needs Assessment
Documentation and Reporting
Data Entry
Call Records Maintenance
Cross-Departmental Teamwork
Radio Frequencies Monitoring
Good Judgment
Information Relay
Critical Thinking
NCIC Database
Active Listening
Unit Dispatch
Teletype Networks
Telephone Etiquette
Coaching and Mentoring
Status Chart Monitoring
Computer Skills
Vehicle Operation
Alarm Systems Monitoring
Map Reading
Dependable and Responsible
Team Leadership
Agency Referrals
Dispatch Communication
Public Safety
First Aid
Time Management
Protecting People and Property
Emergency Response
Community Relations
Traffic and Motorist's Monitoring
Crime Scene Photographs
Issuing Citations
Accident Investigations
Motor Vehicle Law Enforcement
Maintaining Order
Service Oriented
Court Testimony
Accident Scene Documentation
Report Writing
Law Enforcement
Human Relations
Planning and Coordination
Evidence Collection and Evaluation
Inter-Agency Coordination
Defensive Driving Training
Risk Mitigation
Assigning Work
Calm Under Pressure
Patrol Procedures
Disciplinary Measures
Conflict Resolution Tactics
Experience
09/2021 to CurrentFuel Center ClerkKroger | Columbus, IN,
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Attended to gas spills and accidents promptly and according to established guidelines.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
01/2006 to 07/2021Emergency Communications OperatorCity Of Chandler | City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Responded to emergency calls routed by automatic distribution system.
Entered information on computerized systems to verify locations and notify nearest responders.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Asked probing questions to get to root of caller's issues.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
Responded professionally to telephone calls.
Executed proficiency in digital telephone systems.
Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
Co-operated with law enforcement agencies to provide evidence and assist with investigations.
04/2000 to 01/2006Police Officer/DispatcherSouthern Ute Indian Tribe | City, STATE,
Investigated criminal and traffic offenses.
Apprehended suspects, prepared case reports and testified in courtroom hearings.
Mediated domestic-related disturbances and protected victims from harm.
Responded to and investigated security and burglar alarms.
Adhered to safety protocols and properly handled equipment, weapons and materials.
Made arrests for violations of criminal laws and conducted background investigations.
Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.
Directed and controlled crowds at parades, funeral processions and sporting events.
Searched vehicles, buildings, homes and property for evidence and stolen property.
Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
Wrote, reviewed and approved reports entered in county database.
Assessed crime scenes upon arrival and secured areas.
Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
Conducted field sobriety tests and used portable breathalyzers to perform tests.
Gathered preliminary investigation information as first responder to crime scenes.
Education and Training
Expected in 12/2002Basic Police Officer Training Certificate | Police ScienceFLETC - Indian Police Academy, Artesia, NM, GPA:
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