Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Empathetic Record Examiner Analyst talented at easing tensions among team members, department heads and opposing sides of issues. Exceptional negotiation and conflict resolution skills. Enterprising personality coupled with 21 years working with the federal government and seven years studying school psychology/counseling. Committed to delivering all-encompassing support to students and families through diligent professional networking, community interaction and resource identification and referral.

  • Confidential records
  • Word/Microsoft Office Suite
  • On- site Counseling Communication
  • Goal Setting
  • Problem Solving
  • Customer Service
  • School Psychology
  • Communication Skills
  • Microsoft Excel & Power Point
  • Interpersonal Skills
  • Organizational Skills
  • Planning
  • Mental Health
  • Preparing Reports
  • Teamwork
  • Experience
    03/2001 to Current FSA Record Examiner Analyst United States Attorney Office/FSA | City, STATE, Jessicad with attorneys to provide detailed performance reports for corrective action planning.
  • Used online databases such as CP Clear and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations.
  • Researched documents and publications for case-altering details and evidence establishment.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Identified and analyzed legal documents, discovery documents and contracts.
  • Scheduled appointments for one attorneys and make adjustments and changes through CDCS/PEGA application.
  • Drafted Garnishments and Writ documents to be filed with court.
  • Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Prepared clients for appointments and interviews, including depositions and testimony.
  • 01/1998 to 01/2001 Administrator/Deputy Intake Clerk United States District Court | City, STATE,
    • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
    • Limited financial discrepancies through accurate coordination of accounts payable and accounts recoverable.
    • Managed all business files, documentation and databases to keep records secure, accurate and current.
    • Guided employees through routine and complex administrative situations with decisive but motivational approach.
    • Translated management directives into actionable mandates for front-line staff.
    • Drove client feedback to deliver information to management for corrective action.
    • Enhanced data collection accuracy, preparing, authoring and updating communications and policy memorandums.
    • Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.
    • Handled all public relations, enhancing company's reputation through media exposure.
    • Increased office organization by developing more efficient filing system and customer database protocols.
    • Aided senior leadership during executive decision-making process.
    • Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.
    • Improved processes to maximize operational efficiency.
    • Automated office operations and managed client correspondence, record tracking and data communications.
    • Procured budget-minded project management on complex issues for senior management.
    • Elevated customer satisfaction ratings by resolving issues quickly and effectively.
    • Executed on-time and under-budget project management on complex issues for senior leadership.
    • Used variety of software including spreadsheets and databases to support communications and scheduling.
    • Assisted senior leadership by coordinating meetings and preparing conference rooms with zero delays.
    • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
    • Provided strong attention to detail, exemplary customer service and team-player attitude.
    • Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements.
    • Saved time, spearheading special projects through effective emergency resolution.
    08/1995 to 04/1997 Department Secretary Assistant Results International | City, STATE,
    • Routinely answered students questions in regards to problems with their courses
    • File and sort incoming correspondence
    • Consistently provided clear and informative detailed notes, while efficiently organizing and managing files for the Social Science Department
    • Direct, coordinate, and evaluate the activities or personnel, including support staff engaged in administering academic institutions
    • Providing information to supervisors and co-workers by telephone in written form, or in person
    • Developing specific goals and plan to prioritize, organize, and accomplish my work.
    Education and Training
    Expected in 12/2010 Master of Science | School Psychology Capella University, Minneapolis, MN GPA:
    Expected in 04/1997 Associate of Arts | Political Science Rust College, Holly Springs, MS GPA:

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    School Attended

    • Capella University
    • Rust College

    Job Titles Held:

    • FSA Record Examiner Analyst
    • Administrator/Deputy Intake Clerk
    • Department Secretary Assistant


    • Master of Science
    • Associate of Arts

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