Frozen Food Department Manager Resume Example Kroger

FROZEN FOOD DEPARTMENT MANAGER

Summary

Responsive team leader with strong Management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Customer service-oriented professional with enthusiastic personality and skills in ordering and strink.

Driver, Warehouse Orders seasoned in transporting freight, stock and materials for delivery. Effectively facilitates safety protocols and physical handling techniques to maintain safe working conditions. Possesses excellent time management, safety oversight and skills to maintain. Proficient in leveraging grocery and food knowledge to promote 100% sales. Adept at managing concurrent objectives to promote efficiency and influence positive.

Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Talented Frozen Food Manager and team leader offering 10 years of success in grocery environments. Strategic thinker with frozen proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth.

Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Frozen Manager with demonstrated command of grocery.

Strong relationship builder works well with stakeholders and corporate teams.

Customer-oriented Retail Manager with over 10 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking and reliable Frozen Food Manager with strong ability in Sales and Strink. . Highly organized, proactive and punctual with team-oriented mentality.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Attentive supervisor with 10 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills

Leadership development
Building brand awareness

Managing retail build outs
Store growth planning

Experience

09/2010 - CurrentKrogerIndianapolis, IN

Frozen Food Department Manager

Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Processed customer account
Replenished shelves to maintain adequate merchandise levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Managed accurate and adequate cash stock and inventory balances.
Achieved high sales percentage with consultative, value-focused customer service approach.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Worked with managers to develop service improvement initiatives.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Improved productivity by providing CSR performance feedback for corrective action.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Trained three new employees each quarter in procedures and policies in order to maximize team performance.
Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Assessed customer needs and upsold products and services to maximize sales.
Provided detailed monthly departmental reports and updates to senior management.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Liaised between customers and retail buyers to expedite orders and meet.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Expressed appreciation for patronage, inviting and encouraging customer return
Prevented key account losses by researching discrepancies for corrective action.
Provided top quality control and eliminated downtime to maximize revenue.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Capitalized on opportunities to enhance customer experiences and bring in repeat
Delivered high level of service and support to each customer, paving way for future business opportunities.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Mentored junior team members and managed employee relationships.
Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Exceeded service goals while leveraging customer service, sales and employee management best practices.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service.
Oversaw warranty counseling process to manage expense controls.
Excelled in exceeding daily credit card application goals.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Hired, trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
Taught staff how to handle difficult situations with calm and professionalism.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Cultivated lucrative relationships with clients through active engagement, issue resolution and talents.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Planned and updated work schedules for optimal coverage of expected business needs.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Reduced process lags by effectively managing staff to ensure optimal productivity.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Delegated tasks to specific employees based on individual knowledge and strengths.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Established, enforced and optimized departmental procedures and goals to optimize team performance
Organized and updated schedules to optimize coverage for expected customer demands.
Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Taught junior employees how to meet operational and sales goals with proactive strategies.

04/1996 - CurrentScreens on SiteIndianapolis, Indiana

Sub Contractor

Improved customer satisfaction by finding creative solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Achieved cost-savings by developing functional solutions to problems.
Kept crews satisfied by paying agricultural workers according to work completed, agreed fees, tax requirements and laws.
Followed legal requirements by maintaining farm labor contractor license, staying up-to-date on changing laws and adhering to regulations in daily work.
Supervised employees to check quality of work and verify compliance with applicable laws.
Handled employee contract agreements by discussing pay rates, job duties, transportation, housing and length of employment and negotiating fair and equitable rates.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team
Complet projects in a timely manner.

01/2006 - 06/2010Franklin Township SchoolsIndianapolis, IN

Grounds Keeper

Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
Managed crew of three to six workers to strategically plan and coordinate jobs.
Checked all machinery and performed routine maintenance to prevent machine malfunction.
Cleared pathways of overgrowth and debris or hazards such as snow.
Applied fertilizers and pesticides to lawns and grounds on regular basis to control weeds, insect infestation diseases and to maintain soil fertility.
Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Performed seasonal activities, including snow removal, landscaping, lawn mowing, applying fertilizer to plants and foliage.
Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
Used fertilizer and pest control products on grass, trees, shrubs and flowers.

Education and Training

05/1997Indianapolis, IN

High School DiplomaLawrence Central High School

Resume Overview

Companies Worked For:

Kroger
Screens on Site
Franklin Township Schools

School Attended

Lawrence Central High School

Job Titles Held:

Frozen Food Department Manager
Sub Contractor
Grounds Keeper

Degrees

High School Diploma

Frozen Food Department Manager Resume Example

Resume Score: 80%

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