Multilingual Manager with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Custom cakes and wedding cakes is what The Suisse Shop is well known for. As Front Store Manager I'm the first and last point of contact. Providing excellent customer service is a passion of mine. Responsibilities include answering phone calls, scheduling wedding tastings and custom order consultations . POS sales system and opening/closing cash out and reporting. Maintaining a pristine work atmosphere of all products sold from showcases. Bookkeeping ,delivery set up,and pick up of all orders. Taking pride by emotionally connecting and building a solid reputation of product quality that customers trust.
As Operations Manager at CVS I was responsible for opening and closing of retail store. Providing world class customer service to all customers. Running POS system, back up Pharmacy customer pick up orders and bookkeeping. Main objective of Operations Manager is inventory control, ordering,and processing vendor charge backs. Seasonal planogram set up and weekly price changes. Partnering with Asset Control to mitigate shrink. Working along my Store Manager on reporting,training, and hiring of staff. Store safety and hazmat training is a huge focus. Overall making sure that our customers are assisted with any concerns or questions they are in need of shopping at CVS.
As Assistant Store Manager at Home Depot I was in charge of all aspects of a multi million big box retail store. Opening and closing of store includes safety check lists, verifying the vault counts,preparing cash deposits for Brinks pick up and closing walks for each department. Checking Emails,reporting,and store coverage was a daily routine preparing for a successful flow of each sales day. Titles included Operations, Specialty Installed Sales, and Merchandising Manager with in my time with the company. I was head of Safety Comity and Diversity teams. Project Planning and weekly sales set up in Specialty Departments strengthened my creative skills and thinking outside the box, setting us aside our competitors. Inventory control, Asset Protection, and creating SMART goals through all departments to lock in positive comp numbers, assuring associates were able to bonus for each half of the year. Follow up on proper process and procedure is a must preparing for district walks and passing grades of store functionality and metrics. I held weekly meetings , interviews for new hire, delivering associate reviews, and holding associates accountable as needed. Being responsible for over 150 employees sharpened my leadership skills,how to delegate work load, and become a mentor for those looking to move up with the company. KRONOS,Excel,Microsoft,SOSI,and BOPIS, are some of the programs learned as Assistant Store Manager. I am familiar with Business Acumen, PNL reports, and Operational Score Card. Thirteen years with Home Depot I have grown in women in leadership,importance of diversity/ inclusion, and most of all taking care of our customers and associates!
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