Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Diligent Head Hostess with 3 year career with Mexican American Cuisine establishments. Knowledgeable about strategies for handling all party sizes while supporting customer satisfaction goals. Open communicator and skilled planner with excellent problem-solving and multitasking skills. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

  • Strong interpersonal communication and customer service over telephone and in person to ensure successful communication
  • Problem Solving: Able to effectively resolve queries and find appropriate resolutions
  • Team Player: Enjoys working with others and encouraging the growth and development of team members
  • Planning and organizing: Refined planning and organizational skills that balance work and other responsibilities in a timely and professional manner
  • Systems knowledge: (what programs do you use at work? Like Microsoft Excel, word…etc)
  • Balance
  • Closing
  • Interpersonal communication
  • Concise
  • Client
  • Excellent customer service
  • Customer service
  • Directing
  • Front office
  • Inventory
  • Market
  • Microsoft Excel
  • Word
  • Organizing
  • Organizational skills
  • Personnel
  • Policies
  • Problem Solving
  • Tables
  • Team Player
  • Telephone
  • Phone
Work History
04/2016 to 07/2020 Front Office Supervisor / Manager on Duty Creekside Inn Hotel | City, STATE,
  • Responsible for communicating and directing staff members in a clear and concise manner as well as training guest services personnel to ensure hotel policies are practiced Work closely with all departments including, housekeeping and maintenance, keeping the lines of communication open and healthy to ensure hotel operations are running efficiently Maintain operating supplies to ensure front office has proper supplies for daily operation and by working closely with night auditor to take actual inventory for monthly and reorder purposes Make sure that accountability procedures are followed by all guest service personnel for parking, safe charges, internet, and work with Night Manager to ensure correct incidental charges Resolve guest problems and complaints and organize guest relocation when required Hostess Reposado Provided excellent customer service by greeting and seating customers quickly and professionally Answered phone calls and took reservations for patrons, as well as handle orders done over the phone Ensured that customers were seated in a timely manner and provided patrons with accurate wait times.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
01/2018 to 12/2019 Hostess Trainer Scratch | City, STATE,
  • Delivered exceptional customer service by greeting patrons and seating customers quickly and professionally Maintained occupancy chart and keeping track of wait lists and providing patrons with accurate wait times Support other areas of the restaurant as requested, such as answering the telephone, clearing unoccupied tables, and assist wait staff with opening and closing duties.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open table and Aloha software .
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Contributed to positive environment by communicating changes in team member morale and performance to manager.
  • Assisted with staff training by reinforcing successful performance and offering respectful coaching.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
04/1998 to 04/2016 Cashier Manager Drifwood Market | City, STATE,
  • Driftwood Deli & Market Client facing responsibilities included welcoming, taking orders, and serving orders to customers in a warm and friendly manner Client facing responsibilities included greeting customers into the café, processing their payment at time of check out and dispute resolution where needed Answered customer questions, helped customers locate items, and provided recommendations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Expected in Associate of Science | Psychology Foothill College, , GPA:
Expected in Associate of Science | Business Administration University of Mexico, Mexico, GPA:

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School Attended

  • Foothill College
  • University of Mexico

Job Titles Held:

  • Front Office Supervisor / Manager on Duty
  • Hostess Trainer
  • Cashier Manager


  • Associate of Science
  • Associate of Science

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