LiveCareer-Resume

front office supervisor front desk administrator resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Healthcare Bilingual professional with over 10 years of broad expertise cultivating supportive relationships with cross-functional internal and external clients in healthcare environments. Analytical problem-solver driving innovative solutions for seamless operations. Detail-oriented and adaptable team player with proven success managing multiple simultaneous projects and tasks. Disciplined quick learner with exceptional interpersonal, organizational and communication skills. Professional Summary Administrative: Payment Posting Billing Insurance Verification Collect Co-Payments Advising of Financial Responsibility Computer Skills Charge Entry Advising of Insurance Benefits Front Desk Duties Client Check-In Customer Service - Telephonic Interaction All Inter-Office Administrative Duties Online Eligibility Data Entry Appointment Scheduling Referrals Clinical: Assisted Physicians with Procedures Take Vital Signs Prepared Specimens to be Sent to Labs Patient Education Medical Charting Treatment Planning Patient Check-In

Skills
  • Front Desk Operations
  • Office Supplies and Inventory
  • Patient Eligibility Requirements
  • Calendar and Appointment Management
  • Benefits Verifications
  • Telephonic Triage
Education
Miami Technical Institute , Expected in Medical Assistant : - GPA :
, Expected in Massage Therapy Certificate, Sheridan Technical Center Dental Assistant Diploma - Expanded Functions Certificate, Concorde Career Institute CPR Certified OSHA Certified EMR: Waiting Room Solutions, IMS, eClinicalWorks Language Fluency: Spanish : - GPA :
Work History
Hospital Sisters Health System - Corporate - Front Office Supervisor/Front Desk Administrator
Taylorville, IL, 01/2015 - 07/2022
  • Managed multi-line phone system and pleasantly greeted patients.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Evaluated employee records and productivity to complete employee evaluations.
  • Interacted with customers by phone, email or in-person to provide information.
The Boar's Head - Administrative Front Desk Coordinator/Medical Assistant
Charlottesville, VA, 01/2020 - 01/2021
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms and allergies.
Liberia Cleaning Services - Housekeeper
City, STATE, 01/2021 - Current
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Completed professional residential cleaning services.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours; night, weekend, and holiday shifts.
Clovis Air Force - Childcare Provider
City, STATE, 01/2001 - 01/2003
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Cared for children ages 3months to 10yrs in nurturing and age-appropriate way.
  • Consulted with families to discuss activities and behaviors of each child.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
  • Provided extended child care for active duty deployed military members

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Resume Overview

School Attended

  • Miami Technical Institute

Job Titles Held:

  • Front Office Supervisor/Front Desk Administrator
  • Administrative Front Desk Coordinator/Medical Assistant
  • Housekeeper
  • Childcare Provider

Degrees

  • Medical Assistant
  • Massage Therapy Certificate, Sheridan Technical Center Dental Assistant Diploma - Expanded Functions Certificate, Concorde Career Institute CPR Certified OSHA Certified EMR: Waiting Room Solutions, IMS, eClinicalWorks Language Fluency: Spanish

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