front office representative resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills. Patient-oriented with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Customer service
Data entry
Multi-line telephone operation
Notetaking and documentation
Insurance coding (ICD-10 and CPT)
Medical terminology
Scheduling software
Workflow planning
Recordkeeping
Faxing paperwork
Documents filing
Internal communications
Excellent communication skills
Conflict resolution
Customer service-oriented
Report analysis
Appointment setting
Spanish fluency
Documentation and reporting
Excel
Microsoft word
Education
Millennium High SchoolGoodyear, AZExpected in 2008 ā āHigh School Diploma: - GPA:
Work History
Radisson Hotel Group - Front Office Representative Minneapolis, MN, 01/2019 - Current
Delivered clerical support by efficiently handling wide range of routine and special requirements. Scheduled appointments, forwarded phone calls, multi-line office phone. Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Supported customers by managing over 100-120 calls per day efficiently while maintaining professionalism and upbeat tone.
Kept reception area clean and neat to give visitors positive first impression. Organized digitized records for easy updating and retrieval by authorized team member. Conferred with other office locations to coordinate records and obtain patient documentation. Verified insurance and communicated coverage to staff and patients.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Posted payments to accounts and maintained records.
Verified insurance coverage to prepare for upcoming patient appointments. Completed up to 50 referral requests each day for a medical provider of Retina services. Called insurance companies to get precertification and other benefits information on behalf of patients
Weighed patient need, provider availability and insurance coverage to determine optimal scheduling. Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
Reviewed incoming correspondence and determined the action required and its priority. Converted paper charts into digital files and uploaded them to EMR system. Scanned physical files into digital records. Checked faxes, and responded to all faxes.
Trained four staff on referral and intake process.
Pleasantly greeted all callers and asked how to be of assistance, answered an average of 80-100 calls per day by addressing patient inquiries, solving problems and providing correct information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department. Answered patient telephone calls promptly and in an appropriate manner.
Performed clerical work such as sorting mail, restocking supplies and typing documents. Documented all patient inquiries and comments thoroughly and quickly. Trained 6 new employees.
In charge of CEO's satellite clinics, confirming and rescheduling all appointments. In charge of scheduling all new patient's in our satellite offices for Bullhead city and Kingman.
Intralinks - Sales Associate New York, NY, 08/2008 - 04/2017
Provided excellent customer care by greeting customer, helping customers with all shopping needs. Developed positive customer relationships with repeat customers. Answered questions regarding the store and it's merchandise.
Organized work space and coordinated all registers each shift, assisted coworkers with complex transactions and returns. Trained and developed new associates in company processes,product knowledge, customer service and selling techniques.
Maintained adherence to all company protocol. Stocked shelves and supplies and organized supplies. Organized racked and shelves to maintain the visual appeal of the store, prepared merchandise for sales floor.
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