Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
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•Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
•Monitored office inventory to maintain adequate supply levels and order products.
•Evaluated employee job performance and motivated staff to improve productivity.
•Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
•Set and optimized employee schedules to secure proper coverage for all shifts.
•Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
•Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
•Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
•Managed customer complaints and rectified issues to complete satisfaction.
•Handled payment processing duties and provided customers with receipts and proper bills and change.
•Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
•Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
•Provided property details to patrons, including dining areas, pool, spa and fitness center.
•Assisted with interviewing job applicants and asking appropriate questions.
•Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
•Put together and end of the month sales report to track groups and meeting room bookings.
•Help customers reserve meeting room space.
•Book room blocks for tour groups, teams, and companies.
•Worked closely with front-end staff to assist customers.
•Helped customers find specific products, answering questions and offering advice.
•Learned roles of other departments to provide coverage and keep store operational.
•Smoothly processed incoming orders, handling transactions per day with exceptional accuracy.
•Trained new team members in cash register operation, stock procedures and customer service.
•Processed customer payments quickly and returned exact change and receipts.
•Troubleshot and resolved issues with cash registers, card scanners and printers.
•Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
•Welcomed customers, offering assistance to help find necessary store items.
•Answered phone calls, put in orders and handled customer disputes or complaints.
•Assisted customers with planning cake vision, including color, theme and size.
•Produced frostings and creams for cakes and other edibles.
•Assembled, prepared, and decorated cakes.
•Provided property details to patrons, including dining areas, pool, spa and fitness center.
•Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
•Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
•Posted room charges such as food and telephone calls based on individual customer actions.
•Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
•Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
•Managed customer complaints and rectified issues to complete satisfaction.
•Handled payment processing duties and provided customers with receipts and proper bills and change.
•Responded to inquiries and room requests made online, by phone or email.
•Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
•Handled multi-line switchboard for busy office and routed incoming calls to correct individuals.
•Managed all front desk operations for busy high-volume hotel.
•Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
•Signed for packages, recorded all deliveries and distributed to inter-company personnel.
•Provided assistance with purchases, locating items and signing up for rewards programs.
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Companies Worked For:
School Attended
Job Titles Held:
Degrees
