, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated and focused Front Office Manager with 7-year background in hotel operational administration. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified, exercising knowledge of generally accepted accounting practices, including reconciliations and reporting.
Independent thinker successfully overseeing a busy front office at a 123 -room hotel. Dependable Front Office Supervisor performing multiple tasks, including cash transactions, check-ins and telephone inquiries. Looking to take on new challenges as a manager with a terrific company.
Skills
Proposal writing
Cash transactions
CRM and office management software
Event coordination
Training and coaching
Customer relations
Skilled in Opera and Synxis PMS system.
Data entry
Administrative skills
Hospitality services
Expense reporting
Exceptional customer support
Invoicing and billing
Fluent in English and Spanish
Microsoft Office
File and data retrieval systems
Daily shift oversight
Reservations assistance
Listening skills
Experience
07/2018 to 10/2020Front Office ManagerLifepoint Hospitals | Cleveland, MS,
Evaluated employee job performance and motivated staff to improve productivity.
Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Monitored financial bookkeeping for accuracy and compliance, resolving discrepancies.
Monitored office inventory to maintain adequate supply levels and order products.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Earned top 100% of team goals and collection activity.
Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to GM afterward.
Conducted annual performance evaluations of office staff to monitor progress and recommend professional growth plan.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided effective quality control oversight and eliminated downtime to maximize revenue.
Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Orchestrated monthly staff meetings to maintain open communication and quickly address any concerns.
Kept close eye on front desk to promptly address and resolve issues.
Directed and oversaw daily activities of office personnel.
Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
Created and optimized employee schedules for shift coverage.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
02/2017 to 12/2018Front Desk AgentWestmont Hospitality Group | Salt Lake City, UT,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled high volume of phone calls and routed to proper guest or internal department.
Posted charges, updated accounts and issued bills to departing guests.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Computed guest billings and posted charges to room accounts.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Stayed current on local attractions and special events to help guests with entertainment options.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Promoted loyalty by signing customers up for IHG rewards program and encouraged repeat stays through exceptional service.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
01/2015 to 12/2016Front Desk AgentWestmont Hospitality Group | Spokane, WA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Responded to inquiries and room requests made online, by phone or email.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Handled high volume of phone calls and routed to proper guest or internal department.
Posted charges, updated accounts and issued bills to departing guests.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Computed guest billings and posted charges to room accounts.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Stayed current on local attractions and special events to help guests with entertainment options.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Arranged special accommodations for guests to maintain optimal satisfaction.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Promoted loyalty by signing customers up for IHG rewards program and encouraged repeat stays through exceptional service.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Set guest and group reservations and processed check-ins and check-outs.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Handled payment processing and provided customers with receipts and proper bills and change.
02/2014 to 01/2015CashierWhole Foods Market | Leadville, CO,
Operated cash register, collected payments and provided accurate change.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events, added new merchandise and rang up purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Education and Training
Expected in 06/2006GED | Elmer L Meyers High School, Wilkes Barre, PAGPA:
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