front office manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Conscientious Front Office Manager with expertise in operational administration demonstrated over 21 years of experience. Hardworking and systematic professional with compelling prioritization and staff leadership strengths. Always committed to providing exceptional customer service and going the extra mile for our internal and external guests. Broad experience includes office management, accounting, training and development, invoicing, hotel grand openings, system migrations and vendor negotiations. Recognized for exemplary customer service and team collaboration.
Skills
Ability to Work Under Pressure
Microsoft Office
Proficient in Opera 5 & Opera Cloud
Proficient in Lightspeed
Proficient in Alice, Kipsu, GXP & Revinate
Proficient in OnQ/ SALT Scores
Account Reconciliation
Staff Management
Scheduling/ UKG Ultipro
Customer relations
Invoicing and billing / Canary Technologies
Planning and organization
System Migration/ Hotel Grand Opening
Social Media Champion
Expert in managing large crowds/ Tailgate Events
Bilingual: English/ Spanish
Experience
Front Office Manager, 03/2022 - Current Omni Hotels – Rancho Mirage, CA,
Met budget targets and quality standards by proactively leading team members and monitoring operations.
Created and optimized employee schedules for shift coverage.
Recruited, trained and developed front office team to support company growth and objectives.
Orchestrated staff meetings to maintain open communication and quickly address important concerns.
Installed and applied Gener8 to OnQ to increase revenue by helping the front desk agents upsell rooms.
Updated the hotels room type inventory to keep a balanced house.
Worked Tailgate events throughout football season with heavy crowds, while managing the front office, social media and maintaining a safe environment all around.
Organized weekly meetings with the executive team to celebrate team members and address important company topics.
Created and managed front office budgets/ POs/ SOPs
Resolved customer inquiries and complaints requiring management-level escalation.
Established clear policies for concierge, front desk and guest relations team members.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Inventoried room, front office and gift shop supplies and made orders to restock.
Created SOP's and trained the front office staff at a luxury level to execute prestigious and personalized interactions with guests.
Handled the front office scheduling.
Successfully administered an entire system migration on a short period of time and trained the front office team.
Attended weekly department meetings to establish company success. Also worked closely with the Housekeeping Director inspecting rooms, learning new procedures on a daily basis.
Maintained the property in #1 ranking in TripAdvisor through excellent customer service.
Campus Front Office Supervisor, 03/2021 - 09/2021 Hotel Citrine/ AC Palo Alto – City, STATE,
Participated in the hotels grand opening assisting in room set up, lobby set up, laundry set up and training the front office team in safety procedures.
Kept close eye on front desk to promptly address and resolve issues.
Arranged special accommodations through GXP for guests to maintain optimal satisfaction.
Multitask between two properties to train, assist and develop exceptional guest satisfaction and staff performance.
Dual Front Office Manager, 02/2018 - 03/2021 Wyndham Garden Silicon Valley – City, STATE,
Developed and implemented front office management procedures/ SOPs.
Monitored and evaluated personnel performance from two hotels to achieve company success, team productivity and accuracy.
Handled all city inspections and updates. Maintained accurate, current and compliant financial records by monitoring and addressing occupancy & room revenue.
Trained team members on new hotel services and guidelines to comply with company standards and city regulations.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Negotiated and dealt with all the hotel vendors.
Education and Training
Associates Degree: Hospitality Management, Expected in 2005 - Evergreen Valley College - San Jose, CA GPA: Status -
High School Diploma: , Expected in 2001 - Oak Grove High School - San Jose, CA GPA: Status -
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