LiveCareer-Resume

front office manager resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Seeking an organization that can benefit from my superior customer service and administrative experience. Administrative Assistant 10+ years of experience preparing flawless presentations, assembling facility reports, and maintaining the utmost confidentiality. Looking to leverage my knowledge and experience into a role as Front Desk Coordinator or in Administrative Operations.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • ADMINISTRATIVE ASSISTANT
  • Performed quality general office clerical work, along with a general knowledge of office methods, procedures, and practices. Offered professional written and oral communication skills, including appropriate English grammar, spelling, and punctuation. Ability to understand standard office procedures. Ability to operate standard office equipment. Ability to perform basic mathematical calculations. Proficient typing and keyboard skills. Managed scheduling and coordination meetings, appointments, and travel arrangements for supervisors and managers. Trained administrative assistants during a period of company expansion to ensure attention to detail and adherence to company policy. Maintained utmost discretion/confidentiality when dealing with sensitive topics and client person information. Managed travel and expense reports for department team members. Typed documents such as correspondence, drafts, memos, and emails, and prepared reports weekly for management. Opened, sorted, and distributed incoming messages and correspondence. Purchased and maintained office supply inventories, carefully adhering to budget limitations. Greeted visitors and determined to whom and when they could speak with specific individuals. Recorded, transcribed, and distributed minutes of meetings.
  • Knowledge of
  • Microsoft Office: Word, Excel, Microsoft Publisher, and PowerPoint.
  • Exceptional customer support
  • CRM and office management software
  • Invoicing and billing
  • Administrative skills
  • Effective planning
  • Scheduling and calendar management
  • Customer relations
  • Training and coaching
Experience
FRONT OFFICE MANAGER, 09/2021 to Current
Hyatt Hotels Corp.Carlsbad, CA,
  • Greet customers, answer questions, and offer information about products and services
  • Answer client questions in person, over the phone, via email, and text message
  • Oversee day to day scheduling requests, book appointments and manage appointment calendar
  • Update resource availability in the scheduling software
  • Answer phone calls and emails assigned to “Appointment Manager"
  • Send confirmation emails to clients
  • Team leader regularly responding to 50-100 emails in a 24-hour period
  • Follow up on missing information requests
  • Perform data entry and data consolidation
  • Communicate with management about day-to-day problems or exceptions
  • Communicate with the customer service team and ensure the successful hand off of client communication
  • Send emails to clients, including tax/detail confirmations
  • customer meeting scheduling
  • coordinated to support schedule execution within the office
  • Showed leadership metric management
  • created indirect budgets
  • Assisting tax pro with obtaining client information as needed
  • Ability to scan documentation and manage digital filing system
  • Maintain all customer confidentiality protocol
  • Proficient in the use of Microsoft Office: Word, Excel, Outlook, Publisher, and PowerPoint.
WAREHOUSE ASSOCIATE, 03/2018 to 04/2019
Floor And DecorKennesaw, GA,
  • Trained new associates
  • Ability to use standard word processing and related computer software packages
  • Ability to successfully utilize office technology systems
  • Helped other stations with problem solving
  • Meticulous typing and keyboard skills
  • Worked on the machines in the station when it was malfunctioning
  • Worked overtime to help the building meet daily goals
  • Assisted with preparing the docks for incoming and outgoing freight
  • Recorded incoming and outgoing orders
  • Adhered to all safety protocol when loading/unloading freight from trucks
  • Operated pallet jacks and racking systems
  • Marked and packaged items for shipment
  • Worked in a products warehouse
  • Scheduled freight pickup and weighed and printed shipping labels.
CUSTOMER SERVICE REPRESENTATIVE, 01/2016 to 03/2017
Mayville Engineering Company, Inc.Greenville, MS,
  • Dynamic customer service professional experienced in both call-center and health insurance setting
  • Productive relationship builder with ability to build clientele, increase sales and establish return customers
  • Excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer
  • Highly professional, dependable, reliable, and able to perform duties with minimal supervision
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
  • Ensured customers were satisfied with every part of the insurance experience, from initial greeting through completion
  • Memorized the company’s product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
  • Recommended solutions within customer budgets and proactively followed up with all leads
  • Managed high phone traffic on multiline system and transfer calls when appropriate
  • Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of insurance and details about enrollment
  • Listened attentively to caller needs to ensure a positive customer experience
  • Access electronic and paper cataloging systems to look up insurance information and availability
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
  • Assisted client with application process and verification retrieval
  • Researched existing customer file in database to offer best updated information
  • Performed data entry and meticulously documented updates, application process or nature of the call
  • Maintained all confidentiality and HIPPA regulation
  • Utilized company technology and software to problem solve and serve client.
FRONT DESK RECEPTIONIST/ADMINISTRATIVE ASSISTANT, 08/2016 to 02/2017
PepsicoRoanoke, VA,
  • Assisted visitors, directing to appropriate personnel, and answered an average of 50 daily calls and emails
  • Greeted customers with a calm and attentive manner and escorted them to treatment rooms
  • Product and service expert with ability to suggest additional treatments and made successful product sales at 30% of Massage therapists appointments
  • Recommended skin care and cosmetics products to clients, with over 90% of my customers “satisfied” or “very satisfied” with my suggestions
  • Highest customer retention and rebooking (over 75% of clients)
  • Adhered to state-mandated safety and sanitation regulations while maintaining accurate records
  • Performed clerical support such as answering telephone, sorting, and distributing mail, running errands, or sending faxes
  • Handled payroll processing for 60+ employees and ensured posting of checks before end of month
  • Balanced daily income and made the bank deposits into the company bank.
SECURITY OFFICER/CLERICAL SUPPORT, 12/2006 to 11/2016
L3harrisLondonderry, NH,
  • Monitor 100+ rooms and the premises to detect and prevent signs of potential threats and ensure security of all access points and grounds
  • Inspected and adjusted security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering
  • Meticulously completed daily reports of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
  • Opened common area to the public in the morning and greeted customers and employees
  • Informed and warned patrons of rule infractions, such as smoking and loitering
  • Contacted police or fire departments in cases of emergency, such as fire or presence of suspicious persons
  • Operated over 60 surveillance cameras to monitor interior and exterior
  • Answered phones, handled customer complaints, escorted, and protected the safety of many celebrities
  • Assisted in typing and distribution of confidential letters for team members and staff
  • Assisted in document scanning (100+/day) and logged them in the company's proprietary computer system for future review by other internal departments as well as the company's international offices
  • Trained and supervised more than 50 employees
  • Managed security team scheduling for proper event coverage
  • Trained all new security personnel on security standard operating procedures.
Administrative Assistant, 12/2015 to 05/2016
Leap For Parenting Youth Transitional HousingCity, STATE,
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Coordinated appointments, meetings and conferences.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Composed correspondence, reports and meeting notes.
  • Prepared and prioritized calendars and correspondence.
  • Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Reviewed company budget development and adherence and provided cost projection reports to inform decision-makers.
Education and Training
High School Diploma: , Expected in to Crenshaw High School - Los Angeles, CA
GPA:
: Message Therapy, Expected in to American Career College - Long Beach, CA
GPA:
: Marketing & Business, Expected in to Los Angeles Trade Technical College - Los Angeles, CA
GPA:

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Resume Overview

School Attended

  • Crenshaw High School
  • American Career College
  • Los Angeles Trade Technical College

Job Titles Held:

  • FRONT OFFICE MANAGER
  • WAREHOUSE ASSOCIATE
  • CUSTOMER SERVICE REPRESENTATIVE
  • FRONT DESK RECEPTIONIST/ADMINISTRATIVE ASSISTANT
  • SECURITY OFFICER/CLERICAL SUPPORT
  • Administrative Assistant

Degrees

  • High School Diploma

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