front office manager resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Well-organized Office Management professional with strong leadership and planning abilities developed over 10+ -year career. Motivated to improve operations, maximize efficiency and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.

  • Conflict management
  • CRM and office management software
  • Senior leadership support
  • Invoicing and billing
  • Administrative skills
  • Process improvements
  • Hospitality services
  • Keenness of insight
  • Detail-oriented
  • Effective planning
  • Project management
  • Listening skills
  • Customer relations
  • Microsoft Office
  • Expense reporting
  • Reservations assistance
  • Inventory control
  • Data entry
  • Exceptional customer support
  • Public relations
  • Customer service orientation
  • Suggestive selling
  • Training and coaching
  • File and data retrieval systems
  • Daily shift oversight
  • Cash transactions
Education and Training
Eastern Kentucky University Richmond, KY Expected in : Police Science - GPA :
Marcus Corporation - Front Office Manager
Baton Rouge, LA, 04/2008 - Current
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Translated management directives into actionable mandates for front-line staff.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Francis Howell School District - Special Education Paraprofessional
Saint Charles, MO, 08/2008 - 05/2010
  • Affirmatively communicated and promoted positive attitudes with every student.
  • Advised the instructor regarding student behavior or issues that required immediate addressing.
  • Provided support to the students through specialized accommodations, extra assistance and educational assessments.
  • Collaborated with the teacher to develop effective, individualized learning strategies.
  • Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
  • Supervised test taking and graded papers.
  • Developed individual educational plans (IEP) designed to promote educational, physical and social development.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Eliminated learning gaps and effectively instructed students by developing IEPs and using wide variety of teaching aids and motivational strategies.
Schulte Hospitality Group - Front Desk Receptionist
Jackson, WY, 01/2007 - 04/2007
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Computed guest billings and posted charges to room accounts.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.

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Resume Overview

School Attended

  • Eastern Kentucky University

Job Titles Held:

  • Front Office Manager
  • Special Education Paraprofessional
  • Front Desk Receptionist


  • Some College (No Degree)

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