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front office manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation.

I have many roles with different responsibilities within my One position. I am a Front Office Manager first and foremost, I am currently taking on an extra Housekeeping Supervisor role and also a Maintenance Technician Role to help with small things that can be fixed throughout the motel instead of having higher labor for that shift/day. I feel that if i can help in each department when needed it does help us out.

Skills
  • Cash transactions
  • Reservations assistance
  • Hospitality services
  • Scheduling and calendar management
  • Conflict management
  • Invoicing and billing
  • Daily shift oversight
  • Suggestive selling
  • Listening skills
  • Customer relations
  • Training and coaching
Experience
02/2017 to Current
Front Office Manager Marcus Corporation Saint Peters, MO,
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised team of eight house keeping staff and four front desk clerks, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the General Manager.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Orchestrated some staff meetings to maintain open communication and quickly address any concerns.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the General Manager afterwards.
  • Managed all scheduling and payroll for team of fourteen staff in office.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Input customer data using SynXis PM software and made immediate updates to reflect room changes.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the General Manager And Owner.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the General Manager afterwards.
02/2015 to 07/2018
Fast Food Crew Trainer New York University New York, NY,
  • Developed complete training programs and led training using expert learning techniques.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Cross-trained on front and back computers and continued training end users in new applications.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
03/2012 to 03/2015
Photo Lab Technician Walmart City, STATE,
  • Manipulated digital images through advanced computer skills, including video editing and image retouch and design and owned technical quality of final output.
  • Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
  • Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
  • Completed daily checklists to maximize the efficiency of photo department operations.
  • Oversaw the maintenance of lab printers and photo processing equipment to ensure consistent functionality.
  • Assisted customers with design projects that would be completed in the photo lab.
  • Tagged merchandise, updated signs and built displays for new and promotional products.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
Education and Training
Expected in
GED:
Stratford Career Institution - Winston Salem, NC,
GPA:
Certifications
  • All Wyndham Certifications Through Wyndham Rewards Hotels and Spa's - 2020

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Resume Overview

School Attended

  • Stratford Career Institution

Job Titles Held:

  • Front Office Manager
  • Fast Food Crew Trainer
  • Photo Lab Technician

Degrees

  • GED

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