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front office manager resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have excellent customer service skills, with the ability to address customer concerns and complaints in a manner than satisfies the customer and maintains the business policies.

I am very good at communication, with the customer, fellow staff, and management.

I have excellent cashiering skills, am accurate making change, balancing the drawer at the end of the shift and making change orders to assure quick and accurate checkout for the customer.

I have always been asked to train new employees at every job I have had. I have always tried to maintain a good professional relationship with other employees and management.

I am reliable, honest and most of all loyal to my company. Even when off the clock, if in uniform, I understand I am still representing the company. The same is true once customers in a small town get to know you, as even when in street clothes away from the business, customers will associate you with the business. I am aware of that, and try hard to always represent the company in a manner befitting their local reputation.

Skills
  • Check payment processing
  • Dining customer service
  • Regulatory compliance
  • Seating assignment preparation
  • Menu knowledge
  • Effective customer upselling
  • Prompt table clearance
  • Food inspection
  • Food safety understanding
  • Table setting arrangements
  • Service prioritization
  • Buffet setup and takedown
Experience
Front Office Manager, 06/2014 - 03/2016
Mental Health Center Of Denver Colma, CA,
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Monitored and maintained ordering of supplies for Front Office and Breakfast Bar area.
  • Provided excellent customer service and addressed customer concerns and complaints to satisfy our guests to optimize return visits.
  • Maintained social media accounts, addressing any negative feedback posted online directly with the customer posting if possible.
  • Did whatever was needed in all departments to insure daily smooth running of hotel.
  • Performed all Front Desk procedures, including reservations, group bookings, Banquet Room events, Check in and Check Out, Special Guest Requests, Night Audit, and all customer service.
  • Prepared daily housekeeping and maintenance assignments for Housekeeping department and Maintenance departments.
  • Personally addressed and welcomed our guests to business per day, improving overall customer service and engagement.
Waitress, 04/2012 - 12/2014
Cache Creek Casino Resort Brooks, CA,
  • Checked order accuracy and food quality before delivering to customers.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Upsold customers and optimized table turn over.
  • New Employee Training, including the opening of the store in Flatwoods and a Shoney's in Uniontown, PA
  • Greeting guests upon arrival promptly and showing them to their table in keeping with station rotation and customer needs.
Cashier, 04/2011 - 08/2012
Jysk Richmond, VA,
  • Processed credit card payments and ensured customers signed counter slips.
  • Washed and sanitized dishes after every use to protect customers.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accepted payments and made change to process transactions.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Informed customers of final bill tab and processed form of payment.
  • Verified orders and bagged items for easy transport.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Cooked and prepared fast food items
  • Accurately made change for cash transactions.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Monitored and counted food stock and supplies to reorder on time.
  • Reviewed contents on food trays to check receiving complete order.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
Waitress, 02/2000 - 10/2000
Cache Creek Casino Resort Brooks, CA,
  • Inspected restrooms for cleanliness and availability of supplies.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Increased sales of key menu items through effective upselling.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Upsold customers and optimized table-turns.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked order accuracy and food quality before delivering to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Education and Training
High School Diploma: , Expected in 05/1985
-
Clay County High School - Clay, WV,
GPA:
Status -
: Education, Expected in
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New River Community And Technical College - Summersville, WV,
GPA:
Status -

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Resume Overview

School Attended

  • Clay County High School
  • New River Community And Technical College

Job Titles Held:

  • Front Office Manager
  • Waitress
  • Cashier
  • Waitress

Degrees

  • High School Diploma

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