LiveCareer-Resume

front office manager resume example with 11+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Product organization
  • Inbound and Outbound Calling
  • Retail sales customer service
  • High-energy attitude
  • Sales expertise
  • Customer relations
  • Call Center Operations
  • Clerical support
  • Problem-solving abilities
Experience
06/2005 to 02/2009 Front Office Manager Mental Health Center Of Denver | Worcester, MA,
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Monitored office inventory to maintain supply levels.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Created and optimized employee schedules for shift coverage.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed daily operations within chiroprctic office by supporting continuous delivery of excellent services and care.
04/2002 to 06/2005 Assistant Store Manager Food City | Oak Ridge, TN,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw the day to day for 3 stores, delivering merchandise, clothes paychecks and all deposits.
11/1997 to 02/2002 Call Center Representative Labcorp | Laredo, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Trained new employees on processes to promote productivity team-wide.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Improved call management database by frequently changing and updating customer contact information.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Reviewed account and service histories to identify trends and issues.
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.
  • Consulted with customers regarding needs and addressed concerns.
  • Worked for the baggage service center (lost or misplaced bags) once location of bags made sure they were routed to original destination and delivered promptly.
Education and Training
Expected in 06/1984 to to High School Diploma | Long Branch High School, Long Branch, NJ GPA:

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Resume Overview

School Attended

  • Long Branch High School

Job Titles Held:

  • Front Office Manager
  • Assistant Store Manager
  • Call Center Representative

Degrees

  • High School Diploma

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