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front office manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Skills
  • Guest Registration
  • Proposal Writing
  • Staff Training
  • Oral and Writing Communication
  • Report Preparation and Analysis
  • Telephone Reservations
  • Office Management
  • Team Management
  • Professional Relationships
  • Guest Satisfaction
  • Multi-Tasking Skill
  • Operational Efficiency
  • Special Requests
  • Office Supplies and Inventory
  • Making Appointments
  • Corrective Actions
Work History
07/2021 to Current Front Office Manager Marriott International | Riviera Beach, FL,
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for guests and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Assisted the General Manager with interviewing potential employees by asking appropriate questions, providing feedback after interviews, and hiring.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted with inputting and checking employees' time cards before payroll.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the GM.
  • Mentored office employees on proper administrative procedures and how to use programs such as Synxis PM, Quore, and Myportal, keeping operations consistent and efficient for maximum performance.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Completed orders from Sysco, Vistar, HD Supply, and Guest Supply to ensure operational needs were stocked.
07/2020 to Current Executive Housekeeper Benchmark Hospitality | Essex Center, VT,
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Streamlined weekly cleaning schedule for 7 employees.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Returned emptied garbage receptacles to proper locations.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
01/2020 to 05/2020 CNA Spectrum Health | Detroit, MI,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
02/2012 to 03/2018 Direct Support Professional Caregiver Fraser | Anoka, MN,
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted Clients and used problem solving skills to work through problems at work or with their roommates.
Education
Expected in to to No Degree | Psychology Indiana University - Purdue University Columbus , Columbus, GPA:
Expected in 06/2009 to to High School Diploma | Brownstown Central High School, Brownstown, IN GPA:

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Resume Overview

School Attended

  • Indiana University - Purdue University Columbus
  • Brownstown Central High School

Job Titles Held:

  • Front Office Manager
  • Executive Housekeeper
  • CNA
  • Direct Support Professional Caregiver

Degrees

  • No Degree
  • High School Diploma

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