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front office manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Creative and detail-oriented professional with expertise in sales, event planning and management with a passion for entertainment, hospitality and hoping to break into new industries. Proven success in managing events of all calibers from small dinner parties to concerts of 7,000+. Possess strong organizational skills while being a self starter but still having a team player disposition. Exceptional abilities in multitasking, logistics, detailing and planning. Extensive experience with vendors and event staff. Motivated to deliver results while being competitive, outgoing, passionate and flexible.

Highlights
  • Event Planning & Management
  • Menu & New Product Development
  • Organization & Time-Management
  • Client & Vendor Relations Staff
  • Scheduling & Supervision
  • Personalized Service
  • Customer Satisfaction
  • Media Relations; Twitter, Facebook, Microsoft Access, PowerPoint, Word, Website Management, Mailers, Excel
Experience
04/2015 to 08/2015
Front Office Manager Mental Health Center Of Denver Worcester, MA,
  • Directs and administers all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction in a 336 Room Hotel with 25,000 sq. ft. meeting space and restaurant
  • Consult and train Front Office Staff of 8+ to excel and exceed expectations in order to provide superior customer service and a smooth departmental operation
  • Implementation of all recommended pricing strategies
  • Participates in the preparations of the transient & group rooms budgets
  • Effectively evaluates past and future market demand the hotel by utilizing turndown, property diagnostics, Business Intelligence and market share reports
  • Daily monitoring of group and transient room inventory to ensure straight-line availability and the maximization of revenue potential for all room categories
  • Manage Transient Protected / Group Allotments
  • Cross training in housekeeping department to ensure a premium product for guests
11/2013 to 04/2015
Social Sales Manager West Valley City West Valley City, UT,
  • Meeting or exceeding booking goals each quarter Exceeding budget for revenue each quarter Increased wedding sales by 270% with in-year for-year sales in 2014 Doubled wedding sales year over year Manage social event inquiries and sales for a hotel of 336 rooms and 25,000 sq ft in function space Spearheaded outdoor ceremony/event space for 200 people to drive sales Sales experience with phone, internet, email, walk-in, and repeat clients for social events ranging from 25-500+ for weddings, anniversaries, bar/bat mitzvah's, 1st communions/baptisms, off-site catering celebrations, showers, room blocks and some fundraisers Facilitate one-on-one meetings and tours with clients to insure customer satisfaction Execution and coordination of all events over 100 people Extensive work with Delphi and Opera Management of social media outlets; Twitter, Facebook, Wedding Wire Creation, design, and management of independent Wedding Website Menu and package development for social events Excellent vendor relations Cross trained in front desk operations and food and beverage Manager on Duty" every Saturday.
05/2013 to 11/2013
Special Event Coordinator Pacific Hospitality Group La Jolla, CA,
  • Managed event inquiries and sales; phone, walk-in, email, and repeat clients Events range from 4 people to over 300 for corporate, social, weddings, and fundraisers Facilitated one-on-one meetings and tours with clients to insure customer satisfaction Coordination with a team of 4 coordinators, kitchen staff, and outside vendors Management of social media outlets; Twitter, Facebook, The Knot, Wedding Wire Execution and closing of all events including money handling.
08/2012 to 05/2013
Event Coordinator Meeting House At The Union Bluff City, STATE,
  • Management and improvement of data base using Microsoft Access Facilitated one-on-one meetings with clients to insure customer satisfaction Coordination with vendors for all-inclusive wedding packages Management of event staff, including scheduling and payroll Coordination with kitchen staff and hotel management Execution and closing of all events including money handling Assisted with Bridal shows in-house and outside venues.
01/2012 to 05/2012
Director of Events Intern Cumberland County Civic Center City, STATE,
  • Scheduling of events, EMT, and security staff Execution and closing of all events Management of Eric Church VIP event involving coordination with outside company and venue Involvement in all events, which include Portland Pirates hockey games, Disney on Ice, Stars on Ice, Eric Church and Brantley Gilbert Tour, and The Black Keys.
Education
Expected in Dec. 2012 to to
Bachelor's Degree: Psychology Business and Communications
University of New England - ,
GPA: GPA: 3.3
Psychology Business and Communications GPA: 3.3
Expected in 2010 to to
:
University of Colorado, Leeds School of Business - ,
GPA:
Referrals upon request
Professional Affiliations
Client Center Sales Signature Worldwide, November 2014 ­ Present ServSafe National Restaurant Association, October 2013 ­ October 2016
Skills
budgets, budget, Business Intelligence, closing, clients, customer satisfaction, customer service, data base, Delphi, email, Front Office, inventory, market, meetings, Microsoft Access, excel, money, payroll, pricing strategies, quality, Sales experience, sales, Scheduling, phone, vendor relations, Website

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Resume Overview

School Attended

  • University of New England
  • University of Colorado, Leeds School of Business

Job Titles Held:

  • Front Office Manager
  • Social Sales Manager
  • Special Event Coordinator
  • Event Coordinator
  • Director of Events Intern

Degrees

  • Bachelor's Degree

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