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front office manager resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Well-organized Front Office Manager possessing strong leadership and planning abilities developed over [Number]-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Systematic Front Office Manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings [Number] years of experience handling overall operations at front office. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities. Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills
  • CRM and Office Management Software
  • Proposal Writing
  • Cash Transactions
  • Budget Management
  • Administration and Reporting
  • Cost Control
  • Recruitment and Hiring
  • Goal Setting
  • Teamwork and Collaboration
  • Hiring and Training
  • Team Leadership
  • Employee Development
  • Scheduling and Coordinating
  • Verbal and Written Communication
  • Revenue Forecasting
  • Invoicing and Billing
  • Data Entry
  • Effective Planning
  • Suggestive Selling
  • Hospitality Services
  • Exceptional Customer Support
  • Keenness of Insight
Education and Training
Windsor High School Savannah, GA, Expected in 05/1998 High School Diploma : - GPA :
Experience
Marriott Vacations Worldwide - Front Office Manager
Panama City Beach, FL, 06/2021 - Current
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and optimized employee schedules for shift coverage.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Hand & Stone - Front Desk Receptionist
Carol Stream, IL, 01/2019 - 02/2021
  • Responded to inquiries and room requests made online, by phone and via email.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Alliance Building Services - Security Guard Officer
Stamford, CT, 04/2015 - 05/2018
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Monitored premises and recorded activity in daily officer reports.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Observed patrons and customers to quickly address security situations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Maintained high levels of alertness throughout shifts.
Languages
English :
Full Professional
Negotiated :

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Resume Overview

School Attended

  • Windsor High School

Job Titles Held:

  • Front Office Manager
  • Front Desk Receptionist
  • Security Guard Officer

Degrees

  • High School Diploma

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