LiveCareer-Resume

front office manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused Front Office Manager with a significant amount of time in operational administration. Highly organized and systematic professional with compelling prioritization and staff leadership strengths. Diversely qualified, exercising knowledge of generally accepted accounting practices, including reconciliations and reporting. An upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • CRM and Office Management Software
  • Onboarding and Orientation
  • Verbal and Written Communication
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Invoicing and Billing
  • Data Entry
  • Project Management
  • Exceptional Customer Support
Experience
Front Office Executive, 02/2023 to Current
Highgate HotelsMemphis, TN,
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Monitored office inventory to maintain supply levels.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Created and optimized employee schedules for shift coverage.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Admissions Clerk, 11/2022 to 01/2023
Canteen ServicesTraverse City, MI,
  • Arranged efficient and orderly ER, Outpatient, and Specialty Clinic admissions and resolved insurance issues.
  • Maintained digital and physical records of files and managed timely updates.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Handled insurance claim duties and verified that each met standards of admissions.
  • Completed document faxing, bookkeeping and accurate filing.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Supported healthcare applications by monitoring security, performance and reliability.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Assigned patients to diagnosis-related groups using [Software].
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned [Type] documents and insurance cards to include in patient charts.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Advised patients of monies required to be paid prior to services.
Front Office Manager, 09/2019 to 10/2022
Alex And AniOrland Park, IL,
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Monitored office inventory to maintain supply levels.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Created and optimized employee schedules for shift coverage.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Identified business issues, creating customized solutions for individual problems.
  • Conferred with business leaders to evaluate business needs and implement operational improvements.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Assembly Line Worker, 05/2020 to 12/2020
The Luxottica GroupAustin, TX,
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Used established assembly instructions to complete jobs.
  • Completed accurate assembly work by positioning and aligning components.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Recognized defective material and reported issues to management.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
  • Kept accurate and correct records to inform management of low supply or damaged items.
  • Followed work orders to correctly assemble building components.
  • Cleared line area of debris to present clean work area for next shift.
Store Manager, 12/2014 to 12/2019
Company NameCity, State,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.
Key Holder, 02/2009 to 12/2012
Company NameCity, State,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Complied with policies and procedures to minimize shrinkage.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Assisted customers with locating and securing desired products.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
Front Office Executive, to
Company NameCity, State,
Education and Training
High School Diploma: , Expected in 05/2004 to Crowley's Ridge Academy - Paragould, AR,
GPA:
: Business Administration and Management, Expected in to Black River Technical College - Pocahontas, AR
GPA:
Activities and Honors
  • Member, Paragould Rotary Club

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Resume Overview

School Attended

  • Crowley's Ridge Academy
  • Black River Technical College

Job Titles Held:

  • Front Office Executive
  • Admissions Clerk
  • Front Office Manager
  • Assembly Line Worker
  • Store Manager
  • Key Holder
  • Front Office Executive

Degrees

  • High School Diploma
  • Some College (No Degree)

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