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front office manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Motivated, positive leader who is able to communicate effectively in diverse settings *Personal satisfaction from helping others succeed and become leaders *Driven to set and exceed goals for myself, for my colleagues, and for those I supervise.
Highlights
Power Point, Microsoft Excel and Microsoft Word *First Aid and Safety, CPR
Experience
05/2015 to 07/2015
Front Office Manager Mental Health Center Of Denver , ,
  • Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Maintain a professional and high quality service oriented environment at all times.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Undertake full responsibility for Scheduling and Payroll of the department.
  • Undertake full responsibility for managing operating expenses and purchasing for the department Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
  • Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Coordinate daily activities with hotel management team on a daily basis.
  • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • Be aware and able to enforce all fire-life-safety procedures.
  • Remain current in all updates with egards to new procedures and training.
  • Ensure staff is fully trained in emergency procedures.
  • This position is a member of the hotel's emergency response team.
07/2008 to 06/2015
Assistant Store Leader Faherty Brand , ,
  • Direct supervision and training of employees in Baseball, Softball, Alpine, Cross Country Ski, Loss Prevention, Pro License Clothing, and Men's, Women's, and Kids' Shoes Training provided includes product knowledge, personal sales, program buying, clearance needs, growing sales margins, and cash development Hiring, employee pay and performance reviews, managing budgets, planning the monthly sales floor schedule Member of the corporate buying team for Baseball, which includes negotiating terms and pricing.
  • Assist in Four -Step Sales training provided for new hires.
09/2007 to 07/2008
Promotions Manager , ,
  • Managing and scheduling the Sportsdiamond.com promotional/retail trailer at baseball and softball tournaments, coaches shows, and trade shows to increase awareness of the company's website.
  • Maintaining a call schedule with colleges and high schools.
  • Establishing and maintaining a rapport with key grassroots baseball and softball individuals and organizations with intentions of growing website traffic.
02/2005 to 09/2007
Promotions Coordinator/Technology Rep Spartannash , ,
  • Build company brands by scheduling and attending large events to increase awareness of latest products, such as MLB All Star game, NCAA College Baseball/Softball World Series, Little League World Series, Coaches Conventions, and Trade Shows Training Key Accounts on Product knowledge Customer Service needs for end user at each event Reporting Event results to Supervisor Event coordination included hotel organization, travel schedules, hiring and scheduling staff, product ordering, event setup.
Education
Expected in May 2001 to to
BS: Recreation Management
Upper Iowa University - ,
GPA:
Recreation Management
Interests
Campus Tour Guide for potential students and alumni Student Assistant Baseball Coach, Coordination baseball camps Music Coordinator for social events and athletic contests Internship, Perfect Game USA, Cedar Rapids, IA October 2000 - December 2011 Supervised indoor hitting facility Hiring part time staff New and existing memberships Tournament and league scheduling Event evaluations for players and overall event Internship, University of Iowa - Recreational Services August 2000 - October 2011 Supervisor of fall intramural programs & leagues Assisted in coordinating Iowa Basketball Midnight Madness at Carver Hawkeye Arena
Additional Information
  • Campus Tour Guide for potential students and alumni Student Assistant Baseball Coach, Coordination baseball camps Music Coordinator for social events and athletic contests Internship, Perfect Game USA, Cedar Rapids, IA October 2000 - December 2011 Supervised indoor hitting facility Hiring part time staff New and existing memberships Tournament and league scheduling Event evaluations for players and overall event Internship, University of Iowa - Recreational Services August 2000 - October 2011 Supervisor of fall intramural programs & leagues Assisted in coordinating Iowa Basketball Midnight Madness at Carver Hawkeye Arena Training of officials Event evaluations Honors, Awards, & Activities Upper Iowa University Dean's List Music Coordinator for social events and athletic contests at Upper Iowa University Music Coordinator and Public Announcer for varsity athletic contests at North Fayette High School Assistant Baseball and Basketball Coach at North Fayette High School Assistant Baseball Coach at Sumner High School Volunteer coach at Lutheran Interparish School in Williamsburg in 2011 Volunteer for North Liberty Youth Baseball League 2
Skills
budgets, Budget, cash handling, coaching, com, CPR, Customer Service, Event coordination, First Aid, Front Office, Hiring, Loss Prevention, Managing, meetings, Microsoft Excel, Power Point, Microsoft Word, negotiating, Payroll, performance reviews, policies, pricing, problem solving, Profit, purchasing, quality, rapport, Reporting, retail, Safety, sales, Sales training, Scheduling, Supervisor, supervision, Trade Shows, website

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Resume Overview

School Attended

  • Upper Iowa University

Job Titles Held:

  • Front Office Manager
  • Assistant Store Leader
  • Promotions Manager
  • Promotions Coordinator/Technology Rep

Degrees

  • BS

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