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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • CRM and office management software
  • Proposal writing
  • Conflict management
  • Cash transactions
  • Opera & Opera Cloud Trained
  • Microsoft & Apple Certified
  • Event coordination
  • Expense reporting
  • Training and coaching
  • Scheduling and calendar management
Experience
Company Name | City, StateFront Office Manager10/2019 - Current
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
  • Conducted quarterly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
Company Name | City, StateManager06/2018 - 10/2019
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Company Name | City, StateFront Office Manager08/2018 - 08/2019
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Collaborated staff to maximize buy-in for customer service and functional initiatives.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.
  • Rolled out branding strategies with effective training and front-line leadership of daily operations.
  • Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Company Name | City, StateAssistant Manager06/2017 - 06/2018
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Evaluated employee performance and developed improvement plans.
  • Delegated daily tasks to team members to optimize team productivity.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
Education and Training
CVCC | CityAssociate of Science in Business Administration And Management06/2018
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Resume Overview

School Attended

  • CVCC

Job Titles Held:

  • Front Office Manager
  • Manager
  • Assistant Manager

Degrees

  • Associate of Science in Business Administration And Management

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