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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History
Front Office Manager, 09/2016 - CurrentGeorgia Retina, Douglasville, United States
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Trained front office staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Paid close attention to strict fixed budgets while ordering and distributing office supplies.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Conducted training and change management processes to improve operations.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Assisted Human Resources with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
Front Office Assistant, 08/2013 - 09/2016Georgia Retina, P.C., Douglasville, GA
  • Paid close attention to strict fixed budgets while ordering and distributing office supplies.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Developed team communications and information for monthly meetings.
  • Conducted training and change management processes to improve operations.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
Guest Relations Specialist, 08/2009 - 06/2013Coca-Cola, Atlanta, GA
  • Collaborates with the Events and Marketing Team to create and implement an event training program for event staff in order to maximize guest experience and staff efficiency.
  • Supports the Events and Marketing department to create successful events to utilize the World of Coca-Cola as a strategic marketing asset.
  • Assists with increase CityPass sales by 79% in 2012 through participation in sales competitions and implementation of improved sales methods.
  • Awarded for Excellence in 2011.
Education
Bachelor of Science, Healthcare Administration, Expected in 08/2022
Southern New Hampshire University - Hooksett, NH
Certifications
  • Certified Patient Services Specialist (CPSS)
Military History

1990-1994 United States Marine Corp -Corporal

Skills
  • Staff Supervision
  • Office Management Software
  • Customer Billing
  • Account Management
  • New Hire Training
  • Relationship building
  • Issue handling
  • Team leadership
  • Persuasion skills
  • Staff management
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Resume Overview

Companies Worked For:

  • Georgia Retina
  • Georgia Retina, P.C.
  • Coca-Cola

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Front Office Manager
  • Front Office Assistant
  • Guest Relations Specialist

Degrees

  • Bachelor of Science , Healthcare Administration Expected in 08/2022

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