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front office manager resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented, with the ability to manage priorities and multiple task. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Cheerful and upbeat. Exceeding customer service expectations. Calm and composed in stressful situations and capable and stellar communication abilities gained over 8-year career in hospitality.

Skills
  • Company policies and procedures
  • Guest services
  • Reservations
  • Conflict/issue documentation
  • Conflict resolution
  • Office supervision
  • Supply replenishment
  • Posting charges
  • Overseeing front desk
  • Reception
  • Checking guests in and out
  • Room inventory
  • Data entry
  • Scheduling
  • Recordkeeping
  • Records management
  • Training
  • Staff supervision
  • Project management
Experience
Front Office Manager, 02/2015 to 08/2017
Pyramid Hotel GroupEau Claire, WI,
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to my GM and corporate managers on a daily basis.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Orchestrated weekly staff meetings to maintain open communication and quickly address any concerns.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the my GM afterwards.
  • Input customer data using Wydam software and made immediate updates to reflect room changes.
  • Compiled Daily and Weekly revenue in house reservation and cancellation reports to help management enhance plans and make key operational decisions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the my GM.
  • Interviewed, onboarded, developed and oversaw daily activities of multiple clerical and administrative office personnel.
  • Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Personally addressed and welcomed up to 100 guests to business per day, improving overall customer service and engagement.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Quality Control Technician, 11/2012 to 01/2015
Chenega MiosSan Diego, CA,
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Noted results and entered data into speedsheets to track and assess trends.
  • Removed samples at prescribed times and conducted checks of every 25 ran copay on multiple lines
  • Upheld regulations for safe operating procedures and clean area mandates.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Recorded lot numbers and serial numbers in ERP system for traceability of all items produced.
Front Desk Associate, 01/1998 to 05/2002
ExosNovato, CA,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Computed guest billings and posted charges to room accounts.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored reservations to track invoking parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Responded to inquiries and room requests made online, by phone or email.
  • Greeted, registered and assigned guests to rooms.
  • Managed customer complaints
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Secured guest valuables in main safe or individual boxes.
  • Reviewed accounts to assess open charges and answer diverse customer questions.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Input customer data and made immediate updates to reflect room changes.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Answered the phone and emails to make reservations and take guest information.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Contacted customers and guests to confirm reservations.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to my GM and property owner's on weekly basis.
  • Verified and collected client payments.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered multiple phone calls per day to share business information, resolve concerns and process new reservations.
Education and Training
GED: , Expected in to Ben Davis High School - Indianapolis, IN
GPA:

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Resume Overview

School Attended

  • Ben Davis High School

Job Titles Held:

  • Front Office Manager
  • Quality Control Technician
  • Front Desk Associate

Degrees

  • GED

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