Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Skills
Cash Transactions
Hiring and Trainings
Employee Coaching and Motivation
Training and Development
Verbal and Written Communication
Teamwork and Collaboration
Employee Development
Complex Problem Solving
Scheduling and Coordinating
Problem Resolution
Goal Setting
Customer Relations
Invoicing and Billing
Fluent in Spanish and English
Skilled in IMS
Listening Skills
Claims Processing
Medical Transport Billing
Billing Dispute Resolution
Fiscal Reporting
Medical Billing and Collections
Accounts Receivable Expertise
Audit Procedures
Fee and Charge Computation
Itemized Statement Preparation
Billing and Invoicing
Statement Distribution
Relationship Building
Purchase Orders
Value Estimation
Customer Contact
Error Revision
Account Posting
Protested Check Handling
Billing Data Verification
Discrepancy Resolution
Coding Proficiency
Dispute Negotiation
Check Encoding and Canceling
Work Planning and Prioritization
Machine-Assisted Statement Preparation
Check Endorsing Machines
Postage Determination
Bank Statement Reconciliation
Billing Document Creation
Decision Making
Job Billing
Conflict Resolution
Experience
09/2022 to CurrentFront Office ManagerDiamond Resorts Corporation | Ramona, CA,
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Created and optimized employee schedules for shift coverage.
Monitored office inventory to maintain supply levels.
Orchestrated staff meetings to maintain open communication and quickly address concerns.
Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Conducted transactions, confirming patient information and processing according to standard protocol.
Conducted staff performance evaluations to monitor progress and individual skills.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
01/2009 to CurrentBilling SpecialistCbiz, Inc. | Mankato, MN,
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Investigated and resolved issues to maintain billing accuracy.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Worked with team members and leadership to identify and develop process improvements.
Processed and sent invoices, adjustments and credit memos to customers.
Managed numerous client accounts to track and collect money owed.
Input payment history and other financial data to keep customer accounts up-to-date in system.
Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Managed account receivables to maintain payments within net terms.
Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
Completed billing audits in identified timeframes to report and investigate findings.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Leveraged integrated billing software to submit accurate claims.
Submitted claims to insurance companies.
Answered customer questions to maintain high satisfaction levels.
Managed all payments processing, invoicing and collections tasks.
Monitored past due accounts and pursued collections on outstanding invoices.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Collected, posted and managed patient account payments.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Performed insurance verification, pre-certification and pre-authorization.
Checked claims coding for accuracy with ICD-10 standards.
Processed invoice payments and recorded information in account database.
Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Developed strong professional rapport with vendors and clients.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
Input statement information, reconciled accounts and resolved discrepancies.
Generated and distributed month-end statements for customers and resolved related concerns.
Reconciled codes against services rendered.
Gathered information to produce accounts payable reports for review.
Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
Maintained accounting ledgers by verifying and posting account transactions.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
Weighed envelopes containing statements to determine correct postage and affix postage.
Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Expedited payments by verifying accuracy and currency of vendor information.
Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
Prepared and posted weekly payments to vendors and suppliers.
04/2007 to CurrentRegistered Medical AssistantDean Health | Purcell, OK,
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Educated patients about medications, procedures and physician's instructions.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for 35 patients each shift.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Measured vital signs and took medical histories to prepare patients for examination.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Incorporated outside records into charts and EHR.
Organized charts, documents and supplies to maintain team productivity.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Conducted insurance verification and pre-certification and pre-authorization functions.
Labeled and completed lab requisitions using ICD and CPT coding.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Performed preliminary physical tests to accurately record results in patient history summary.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
09/2000 to 04/2007Registered Medical AssistantDean Health | Springfield, IL,
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Educated patients about medications, procedures and physician's instructions.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for 35 patients each shift.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Measured vital signs and took medical histories to prepare patients for examination.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Documented notes during patient visits.
Cleaned and maintained medical equipment following procedures and standards.
Incorporated outside records into charts and EHR.
Organized charts, documents and supplies to maintain team productivity.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Performed preliminary physical tests to accurately record results in patient history summary.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Education and Training
Expected in 05/2003 to to Associate of Science | Central Arizona College, Coolidge, AZGPA:
Expected in 02/2001 to to Registered Medical Assistant | BiologyApollo College, Mesa, AZ, GPA:
Expected in 05/2000 to to High School Diploma | Queen Creek High School, Queen Creek, AZGPA:
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