front office manager assistant general manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dependable and driven Front Office Manager/Assistant General Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multi-tasker always ready to support team needs.

High-energy hotel management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Planned and prepared work schedules for 10 employees to assign employees to specific duties. Evaluated department conditions and operations to determine strengths and areas for improvement.

  • Business operations knowledge
  • Team leadership expertise
  • Performance improvement
  • Staff training/development
  • Verbal and written communication
  • Relationship building
  • Exceptional interpersonal communication
  • Consistently meet goals
  • Training and development background
  • Client account management
  • Efficient multi-tasker
  • Employee scheduling
  • Effective leader
  • Operations management
  • Coaching and mentoring
  • Office Supplies Inventory Management
  • Front Desk Management
  • Front Office Operations
Work History
05/2019 to Current
Front Office Manager/Assistant General Manager Hilton Worldwide Oldsmar, FL,
  • Managed front office team schedule with eye for coverage needs and individual strengths.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
  • Oversaw computer database and physical filing systems.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
05/2018 to 04/2019
Front Desk Agent Hilton Worldwide Arlington, VA,
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Maintained transaction security by verifying payment cards against identification.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Greeted 40-70 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used OPERA to process reservations, check-ins and check-outs.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and outdoor activities.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
03/2018 to 05/2018
Housekeeping Room Attendant Holiday Inn Express & Suites City, STATE,
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Swept, mopped, and vacuumed floors in 30+ rooms.
Expected in to to
Arvada High School - Arvada, CO

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Resume Overview

School Attended

  • Arvada High School

Job Titles Held:

  • Front Office Manager/Assistant General Manager
  • Front Desk Agent
  • Housekeeping Room Attendant


  • GED

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