Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Skills
Data entry
Training and coaching
Senior leadership support
Scheduling and calendar management
Effective planning
Microsoft Office
Invoicing and billing
Daily shift oversight
Listening skills
Reservations assistance
Hospitality services
Customer relations
Administrative skills
Suggestive selling
Event coordination
Experience
10/2020 to Current
Front Office ManagerProper Hospitality – Palm Springs, CA,
Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Monitored office inventory to maintain adequate supply levels and order products.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Evaluated employee job performance and motivated staff to improve productivity.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
Rolled out branding strategies with effective training and front-line leadership of daily operations.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
Managed all scheduling and payroll for team in busy office.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Kept close eye on front desk to promptly address and resolve issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Created and optimized employee schedules to secure proper coverage for all shifts.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
03/2020 to 06/2021
Front Desk AgentMcmenamins – Eugene, OR,
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Assisted guests at check-in, providing information on various services within the hotel.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
Managed team of four front desk agents, supervising personnel in issue resolution and item process.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Improved operations by working with team members and customers to find workable solutions.
05/2016 to 10/2020
Front Desk SupervisorBoyne Resorts – Boyne Falls, MI,
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Immediately responded to guest concerns and requests and quickly handled all issues.
Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
Explained operational hotel room features to guests including how TV remote, heating/cooling, WiFi access and locks worked.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Exceeded customer satisfaction by finding creative solutions to problems.
Defined strategies and created a plan to achieve ambitious operational objectives.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2019
High School Diploma: Los Fresnos High School - Los Fresnos, TX GPA:
Accomplishments
Recognized as Employee of the year for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.
Created highly effective new hotel programs that significantly impacted efficiency and improved operations.
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