Dedicated Hotel Manager offering more than 12 years in the hospitality industry, as well as in-depth knowledge of Hotel Operation such as Front Office, Housekeeping, Food and Beverage Accounting and Sales Department.
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Handles guest relocation as required.
Prepares daily forecast of expected arrival and departure
Ensures compliance with company standard to ensure consistent guest relation
Assigns and instructs guest service, front office reservation in the details of work.
Observes performance and encourage improvement
Resolves guest concern and implement solution by using discretion and judgment
Scheduling, payroll, training and coaching.
Manager on Duty; provide operation decision in Housekeeping, Engineering, Food and Beverage in regards with guest concern / issue.
Daily Balancing of outlet cash up, make sure the hotel is not losing revenue
Complete and distribute daily revenue sheet
Ensure that all the interface is running fine
Train front office staff in correct procedure in night auditing as required.
Assessing and reviewing customer satisfaction
Provide guest with local tourism information and arrange tours and transportation
Prepare departmental report distribution.
Manages cash banks and monitor cash handling procedure
Monitor cashiering and bill adjustment
Proficient in taking and loading reservation in Fidelio
To apply the LHW / Qualmark standard in front office operation.
To liaise with Housekeeping and Maintenance department regarding availability of room in order to contribute smooth operation.
To ensure correct procedure with reference to security and cash handling.
Perform any other reasonable assignment as defined by the needs of the property.
Prepare roster and conduct quarterly appraisal for the staff.
Monitor supply of press kits, gift shop stock and other guest amenities.
Responsible in guest cycle (check-in, history, settling of account, checking-out)
To apply the LHW standard in front office operation.
Report directly to Guest Service Manager/ Front Office Manager
Response to inquiries regarding room rates and packages / promotional available
Supervise the reception, guest relation and concierge operation.
Prepare roster and conduct quarterly appraisal for the staff.
Monitor hotel ledger
Major in Tourism, Minor in Hospitality
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