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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Summary

Dedicated Hotel Manager offering more than 12 years in the hospitality industry, as well as in-depth knowledge of Hotel Operation such as Front Office, Housekeeping, Food and Beverage Accounting and Sales Department. 

Highlights
  • Exceptional customer service
  • Customer service surveys
  • Upscale resort and spa background
  • VIP services specialist
  • Sales experience

 

  • Budgeting and cost control
  • Inventory management systems
  • Conflict resolution
  • Staff motivation and training

 

Experience
Restoration HardwareDecember 2011 to CurrentFront Office Manager
Birmingham , AL

Handles guest relocation as required. 

Prepares daily forecast of expected arrival and departure 

Ensures compliance with company standard to ensure consistent guest relation 

Assigns and instructs guest service, front office reservation in the details of work. 

Observes performance and encourage improvement 

Resolves guest concern and implement solution by using discretion and judgment 

Scheduling, payroll, training and coaching. 

Manager on Duty; provide operation decision in Housekeeping, Engineering, Food and Beverage in regards with guest concern / issue. 

AbmDecember 2008 to October 2011Duty Manager
Paris , TN

Daily Balancing of outlet cash up, make sure the hotel is not losing revenue 

Complete and distribute daily revenue sheet 

Ensure that all the interface is running fine 

Train front office staff in correct procedure in night auditing as required. 

Assessing and reviewing customer satisfaction 

Provide guest with local tourism information and arrange tours and transportation 

Prepare departmental report distribution. 

Manages cash banks and monitor cash handling procedure 

Monitor cashiering and bill adjustment 

Alliance Healthcare Services, Inc.January 2008 to March 2009Front Office Supervisor
Cincinnati , OH

Proficient in taking and loading reservation in Fidelio 

To apply the LHW / Qualmark standard in front office operation. 

To liaise with Housekeeping and Maintenance department regarding availability of room in order to contribute smooth operation.  

To ensure correct procedure with reference to security and cash handling. 

Perform any other reasonable assignment as defined by the needs of the property. 

Prepare roster and conduct quarterly appraisal for the staff. 

Monitor supply of press kits, gift shop stock and other guest amenities. 

 

Drury HotelsDecember 2003 to January 2008Guest Service Supervisor
Fenton

Responsible in guest cycle (check-in, history, settling of account, checking-out) 

To apply the LHW standard in front office operation. 

Report directly to Guest Service Manager/ Front Office Manager 

Response to inquiries regarding room rates and packages / promotional available 

Supervise the reception, guest relation and concierge operation. 

Prepare roster and conduct quarterly appraisal for the staff. 

Monitor hotel ledger  

Education
Polytechnic University of the Philippines1998Bachelor: TourismCity, State, Philippines

Major in Tourism, Minor in Hospitality 

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Polytechnic University of the Philippines

Job Titles Held:

  • Front Office Manager
  • Duty Manager
  • Front Office Supervisor
  • Guest Service Supervisor

Degrees

  • Bachelor : Tourism

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