front office manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hard working mentality to maintain quality of services and products. 8 + years experience in a high-paced, multi-unit management role in a medical practice with two locations. Throughout those 8+ years, facilitated the on-board training and continued education of over 20 + new employees.

  • EMR / EHR
  • Insurance Verification/Knowledge
  • Written & Verbal Communication
  • Problem Solving & Investigative Skills
  • Critical & Creative Thinking Skills
  • Leadership & Teamwork
  • Adaptability
  • Self-Motivated
  • Active Listening
  • Customer Service
  • Staff Training
  • Oral and Written Communication
  • Report Preparation and Analysis
  • Constructive Feedback
  • Suggestive Selling
  • Departmental Support
  • Behavior Identification
  • Friendly and Relatable
Work History
01/2014 to 06/2022 Front Office Manager Pyramid Hotel Group | Pleasanton, CA,
  • Promoted to Front Desk Lead after one year of employment
  • After being promoted to Desk Lead, proven management and customer service skills led to being promoted to Front Office Manager
  • Directly manage team of 16 individuals for company with staff of 65 plus employees
  • Establish efficient workflow processes, monitor daily productivity and accuracy of information
  • Coordinate staff schedules for two locations
  • Build and manage provider templates in EHR system (eCW)
  • 100% success rate acting as liaison between staff, providers and patients by advocating and facilitating conversation on behalf of each party
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Collaborate with each department within practice for more harmonious and fluid day to day system
  • Work with IT department of behalf of entire practice
  • Oversee all office supply orders for both locations in addition to any supplies needed by our remote teams
  • Perform yearly performance assessments
  • Assisted Practice Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Assist employees with day-to-day issues and complex challenges by applying motivational and analytical strategies
  • Deliver prompt,professional solutions for patient inquiries
  • Representing and relaying opinions and suggestions of patients and staff members to upper management teams
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
05/2013 to 01/2014 Digital/ Digital Marketing Specialist Ken Garff | Beach, State,
  • Initially hired as administrative support
  • Refreshing ideas, creativity and ability to learn industry led to be promoted to Digital Marketing Specialist.

Digital Marketing Specialist;

  • Write & edit web content
  • Write/publish blogs
  • Manage daily administrative and office tasks
  • B2B Sales
  • Build e-Commerce stores
  • Proven ability to find pulse on any industry that GWD was hired to consult with on their social media presence
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Boosted brand awareness by establishing strong web and social media presence.
11/2011 to 05/2013 Sales Floor Manager Polo Ralph Lauren | City, STATE,
  • Initially hired as Sales Floor Associate. Sales history and management skills led to being promoted to Sales Floor Manager

As Sales Floor Manager;

  • Partnered with operations team to achieve company revenue and profit goals.
  • Manage sales associates by delegating daily tasks, informing on sales goals and customer engagement focus points
  • Following up on these goals in the moment with feedback for optimal customer driven experience
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Developed strong and lasting rapport to improve customer service and retain valued clients.
Expected in 12/2015 to to Bachelor of Arts | Psychology Argosy University, Nashville, TN, GPA:

Although my degree was awarded through Argosy University, the majority of my credits were received through Tennessee Tech University in Cookeville, TN. The first three years of courses were primarily focused on a career in education.


SVMIC Practice Management Courses Levels 1 & 2

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Resume Overview

School Attended

  • Argosy University

Job Titles Held:

  • Front Office Manager
  • Digital/ Digital Marketing Specialist
  • Sales Floor Manager


  • Bachelor of Arts

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