As an enthusiastic, resourceful, multi-talented hospitality professional, I feel as though there is a āright wayā of doing things in the world of luxury hospitality. Focusing on guest satisfaction through outstanding service and exceptional people skills, my innate interpersonal skills are immediately acknowledged and appreciated. I excel in learning new procedures and tasks quickly, am tech-savvy and very efficient. Exceedingly confident in managing responsibilities in a fast paced, high volume atmosphere. Self-motivated, intelligent, outgoing personality with proven experience in world-class hospitality.
ā Effective time management skills
ā Eye for detail
āStress resistant
ā Critical decision making skills
ā Proficient in Microsoft Office
āGenuine sincerity and enthusiasm
āWell-developed skills in leadership
āAbility to give clear, concise instructions
āProactive work style
āAbility to write reports, business, correspondence
ā Ability to create and train policy and procedural manuals
āAbility to train and motivate individuals, creating and maintaining a cohesive team. Mentor and train appropriate employees to next managerial position.
āManage staff of 20 with 75 appointments daily for spaās first season
āCreated a comprehensive employee training program
ā Recruited, interviewed and hired all personnel
ā Maintain adequate supply and product stocks to ensure optimal revenue generation at all times
ā Addressed all guest complaints and managed any escalating situations.
ā Created repeat business by developing long-term relationships with guests through individual, personalized attention guests
ā Enforce safety procedures in accordance with facility policies and government regulations
ā Accountable for all staff development, budgeting, and supply ordering
ā Verify end-of-day reports against credit and cash profits
ā Conduct inspections and oversee maintenance of 5000 sq. ft. facility
āResponded to telephone and in-person requests for information, entered reservations and handled guest requests and comments in a timely and courteous manner
āResponsible for team member schedules and time off requests
āComplete understanding of all spa services offered and marketed both services and retail appropriately
ā Enforced rules of Spa in a professional and courteous manner in accordance with club policy
āHelped with the upkeep and inventory of the merchandise and spa areas as needed throughout the day
āOversaw customer service issues and handled complaints or reported to management
ā Maintained an up-to-date knowledge of club facilities and local businesses to proficiently answer all member questions and requests
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