As an enthusiastic, resourceful, multi-talented hospitality professional, I feel as though there is a āright wayā of doing things in the world of luxury hospitality. Focusing on guest satisfaction through outstanding service and exceptional people skills, my innate interpersonal skills are immediately acknowledged and appreciated. I excel in learning new procedures and tasks quickly, am tech-savvy and very efficient. Exceedingly confident in managing responsibilities in a fast paced, high volume atmosphere. Self-motivated, intelligent, outgoing personality with proven experience in world-class hospitality.
ā Effective time management skills
ā Eye for detail
āStress resistant
ā Critical decision making skills
ā Proficient in Microsoft Office
āGenuine sincerity and enthusiasm
āWell-developed skills in leadership
āAbility to give clear, concise instructions
āProactive work style
āAbility to write reports, business, correspondence
ā Ability to create and train policy and procedural manuals
āAbility to train and motivate individuals, creating and maintaining a cohesive team. Mentor and train appropriate employees to next managerial position.
Santa Barbara, CA, 01/XXX8 - 12/2020
- Manage day-to-day operations, ensuring the quality, standards and culture of the White Elephant, meeting expectations of our guests daily and remaining in constant contact with our guests
- Utilize interpersonal and communication skills to lead, influence, and encourage others; demonstrating honesty and integrity; leads by example
- Encourage and builds mutual trust, respect, and cooperation among team members. Ensuring all team members consistently meet all standards of safety, cleanliness, and maintenance by conducting regular inspections of team member practices.
- Communicate performance expectations in accordance with checklists for each position and monitors progress
- Conduct department meetings and continually communicate a clear and consistent message regarding department goals producing desired results
- Provide services that are above and beyond for guest satisfaction and retention
- Maintain complete knowledge of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, dƩcor, appointments and locations.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures
- Room availability status for any given day.
- Anticipate guest needs
- Forbes Travel Guide Standards
- Provide training, development, professional discipline and positive support for all staff to ensure qualitative standards and growth for both the individual and the operation.
- Ability to train and motivate individuals, creating and maintaining a cohesive team. Mentor and train appropriate employees to next managerial position.
- Monitors and evaluates all daily departmental activities to ensure the successful of day-to-day operations. Overseeing analysis of departmental issues and recommends courses of action to improve and enhance the overall department
- Worked very closely with reservations to maximize occupancy and revenue and providing forecasts.
- Meticulously monitored and implemented our Covid-19 policies, improving them as appropriate.
- Oversees organizational skills, friendliness and competence of the front desk, motivating and leading a team of front office line level staff, supervisors and lower-level management
- Audits and oversees cash, credit card and other financial tasks carried out in the front office department, as well as working closely with the accounting department on debtors and creditor queries
Roanoke, VA, 04/XXX7 - 12/XXX7
āManage staff of 20 with 75 appointments daily for spaās first season
āCreated a comprehensive employee training program
ā Recruited, interviewed and hired all personnel
ā Maintain adequate supply and product stocks to ensure optimal revenue generation at all times
ā Addressed all guest complaints and managed any escalating situations.
ā Created repeat business by developing long-term relationships with guests through individual, personalized attention guests
ā Enforce safety procedures in accordance with facility policies and government regulations
ā Accountable for all staff development, budgeting, and supply ordering
ā Verify end-of-day reports against credit and cash profits
ā Conduct inspections and oversee maintenance of 5000 sq. ft. facility
Hamburg, NJ, 09/XXX6 - 04/XXX7
āResponded to telephone and in-person requests for information, entered reservations and handled guest requests and comments in a timely and courteous manner
āResponsible for team member schedules and time off requests
āComplete understanding of all spa services offered and marketed both services and retail appropriately
ā Enforced rules of Spa in a professional and courteous manner in accordance with club policy
āHelped with the upkeep and inventory of the merchandise and spa areas as needed throughout the day
āOversaw customer service issues and handled complaints or reported to management
ā Maintained an up-to-date knowledge of club facilities and local businesses to proficiently answer all member questions and requests
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Resume Overview
School Attended
- University Of Rhode Island
Job Titles Held:
- Front Office Manager
- Spa Manager
- Front Desk Supervisor
Degrees
- Bachelor of Arts
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