As an enthusiastic, resourceful, multi-talented hospitality professional, I feel as though there is a ‘right way' of doing things in the world of luxury hospitality. Focusing on guest satisfaction through outstanding service and exceptional people skills, my innate interpersonal skills are immediately acknowledged and appreciated. I excel in learning new procedures and tasks quickly, am tech-savvy and very efficient. Exceedingly confident in managing responsibilities in a fast paced, high volume atmosphere. Self-motivated, intelligent, outgoing personality with proven experience in world-class hospitality.
∙ Effective time management skills
∙ Eye for detail
∙ Critical decision making skills
∙ Proficient in Microsoft Office
∙Genuine sincerity and enthusiasm
∙Well-developed skills in leadership
∙Ability to give clear, concise instructions
∙Proactive work style
∙Ability to write reports, business, correspondence
∙ Ability to create and train policy and procedural manuals
∙Ability to train and motivate individuals, creating and maintaining a cohesive team. Mentor and train appropriate employees to next managerial position.
∙Manage staff of 20 with 75 appointments daily for spa's first season
∙Created a comprehensive employee training program
∙ Recruited, interviewed and hired all personnel
∙ Maintain adequate supply and product stocks to ensure optimal revenue generation at all times
∙ Addressed all guest complaints and managed any escalating situations.
∙ Created repeat business by developing long-term relationships with guests through individual, personalized attention guests
∙ Enforce safety procedures in accordance with facility policies and government regulations
∙ Accountable for all staff development, budgeting, and supply ordering
∙ Verify end-of-day reports against credit and cash profits
∙ Conduct inspections and oversee maintenance of 5000 sq. ft. facility
∙Responded to telephone and in-person requests for information, entered reservations and handled guest requests and comments in a timely and courteous manner
∙Responsible for team member schedules and time off requests
∙Complete understanding of all spa services offered and marketed both services and retail appropriately
∙ Enforced rules of Spa in a professional and courteous manner in accordance with club policy
∙Helped with the upkeep and inventory of the merchandise and spa areas as needed throughout the day
∙Oversaw customer service issues and handled complaints or reported to management
∙ Maintained an up-to-date knowledge of club facilities and local businesses to proficiently answer all member questions and requests
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