Front Office Manager Resume Example Company Name

Summary

I am a highly motivated and passionate individual, looking to advance my personal skills, knowledge and work history while continuing to pursue my degree and licensing in diagnostic medical sonography.

Skills

Exceptional customer support
Customer relations
Project management
Data entry
Listening skills
Administrative skills

Training and coaching
Hospitality services
Effective planning
Skilled in Microsoft Word, Excel, and other software
CPR/First Aid AED
Speak Spanish not fluently, but can communicate

FRONT OFFICE MANAGER

Experience

June 2021 - Current
Front Office ManagerCompany Name | City, State

Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Monitored office inventory to maintain supply levels.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Transitioned office from no formal systems to field works, increasing staff productivity with streamlined processes and improved automation.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.

June 2018 - June 2021
Shift ManagerCompany Name | City, State

Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Cross-trained in every store role to maximize operational knowledge.
Upheld internal standards and productivity goals
Coordinated employees by offering clear direction and motivational leadership.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mitigated risk by ensuring regulatory compliance for required licensing and health standards.
Treated associates with fairness and respect, providing recognition of accomplishments.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Coordinated work schedules and distributed tasks to employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

August 2019 - April 2020
Fitness AttendantCompany Name | City, State

Demonstrated proper use of workout equipment to help clientele avoid injuries.
Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Organized and stocked supplies and answered phone and took messages.
Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
Explained and promoted services, programs, and classes to members and guests.
Maintained employee and member records.
Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
Responded promptly to incidents and emergency situations.
Inspected equipment daily to identify and report wear, damage or malfunctions.
Monitored fitness floor and observed equipment use to address safety concerns.
Monitored proper execution and form of clients and gently adjusted body positions.
Promoted member loyalty and engagement with friendly and open style.

June 2017 - June 2018
Assistant Pool ManagerCompany Name | City, State

Checked pool equipment and area daily to spot and correct any safety issues.
Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
Hired, scheduled and led team of lifeguards and swim instructors serving 100 daily visitors.
Planned and and managed pool events throughout peak seasons.
Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Trained workers in procedures and policies for safe recreational activities.
Cleaned and sanitized recreational equipment to facility standards.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

June 2016 - June 2018
Private Swim InstructorCompany Name | City, State

Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Coordinated and instructed dive programs for children.
Kept equipment in good working order with frequent inspections and minor repairs.
Handled student situations using logic and mediation skills.
Monitored participants to correct form, enhance safety and improve results.
Oversaw physical education programs to promote skill building and overall health.
Helped people of different physical abilities meet fitness goals with customized classes.
Worked out specific muscle groups and body systems with well-designed routines.

Education and Training

June 2019

High School Diploma

Los Alamos High School, City, State

Honor Roll/Honor Society all four academic years
Ranked in Top 10% of class
3.8 Cummulative GPA, from top 10 Ranked High School in U.S.
Completed collegiate course work in Honors Biology, Honors Anatomy and Physiology, and Sports Medicine
Scholarship Recipient for: Karen McLaughlin Memorial Scholarship, Zia Scholarship; Los Alamos Medical Pursuit Scholarship, Los Alamos Scholar Student Scholarship
Team Captain, Los Alamos Soccer

Associate of Science | Diagnostic Medical Sonography

Central New Mexico Community College, City, State

3.8 cumulative GPA (4.0 3 out of 4 semesters)
Completing continuing education in Associates of Science and Diagnostic Sonography
Dean's List Honoree all semesters for two years
Completed coursework in Human Anatomy & Physiology 1 and 2, Chemistry, Biology for Health Sciences and Health Sciences Lab, Nutrition, Interpersonal Communications, Algebra Based Physics and additional Language and Writing classes
Ranked in Top 10% of class

Resume Overview

School Attended

Los Alamos High School
Central New Mexico Community College

Job Titles Held:

Front Office Manager
Shift Manager
Fitness Attendant
Assistant Pool Manager
Private Swim Instructor

Degrees

High School Diploma
Associate of Science | Diagnostic Medical Sonography

Front Office Manager Resume Example

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