I am a highly motivated and passionate individual, looking to advance my personal skills, knowledge and work history while continuing to pursue my degree and licensing in diagnostic medical sonography.
Skills
Exceptional customer support
Customer relations
Project management
Data entry
Listening skills
Administrative skills
Training and coaching
Hospitality services
Effective planning
Skilled in Microsoft Word, Excel, and other software
CPR/First Aid AED
Speak Spanish not fluently, but can communicate
Experience
Front Office Manager, 06/2021 - Current Rosewood Hotels & Resorts – New York City, NY,
Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Monitored office inventory to maintain supply levels.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Transitioned office from no formal systems to field works, increasing staff productivity with streamlined processes and improved automation.
Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Shift Manager, 06/2018 - 06/2021 Long John Silvers – Mckinney, TX,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Cross-trained in every store role to maximize operational knowledge.
Upheld internal standards and productivity goals
Coordinated employees by offering clear direction and motivational leadership.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mitigated risk by ensuring regulatory compliance for required licensing and health standards.
Treated associates with fairness and respect, providing recognition of accomplishments.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Coordinated work schedules and distributed tasks to employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fitness Attendant, 08/2019 - 04/2020 American Family Fitness – Mechanicsville, VA,
Demonstrated proper use of workout equipment to help clientele avoid injuries.
Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
Organized and stocked supplies and answered phone and took messages.
Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
Explained and promoted services, programs, and classes to members and guests.
Maintained employee and member records.
Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
Responded promptly to incidents and emergency situations.
Inspected equipment daily to identify and report wear, damage or malfunctions.
Monitored fitness floor and observed equipment use to address safety concerns.
Monitored proper execution and form of clients and gently adjusted body positions.
Promoted member loyalty and engagement with friendly and open style.
Assistant Pool Manager, 06/2017 - 06/2018 City Of Boise – Boise, ID,
Checked pool equipment and area daily to spot and correct any safety issues.
Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
Hired, scheduled and led team of lifeguards and swim instructors serving 100 daily visitors.
Planned and and managed pool events throughout peak seasons.
Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Trained workers in procedures and policies for safe recreational activities.
Cleaned and sanitized recreational equipment to facility standards.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Swim Instructor, 06/2016 - 06/2018 Ymca Of Greater Boston Inc – Wakefield, MA,
Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Coordinated and instructed dive programs for children.
Kept equipment in good working order with frequent inspections and minor repairs.
Handled student situations using logic and mediation skills.
Monitored participants to correct form, enhance safety and improve results.
Oversaw physical education programs to promote skill building and overall health.
Helped people of different physical abilities meet fitness goals with customized classes.
Worked out specific muscle groups and body systems with well-designed routines.
Education and Training
High School Diploma: , Expected in 06/2019 - Los Alamos High School - Los Alamos, NM GPA:
Honor Roll/Honor Society all four academic years
Ranked in Top 10% of class
3.8 Cummulative GPA, from top 10 Ranked High School in U.S.
Completed collegiate course work in Honors Biology, Honors Anatomy and Physiology, and Sports Medicine
Scholarship Recipient for: Karen McLaughlin Memorial Scholarship, Zia Scholarship; Los Alamos Medical Pursuit Scholarship, Los Alamos Scholar Student Scholarship
Team Captain, Los Alamos Soccer
Associate of Science: Diagnostic Medical Sonography, Expected in - Central New Mexico Community College - Albuquerque, NM GPA:
3.8 cumulative GPA (4.0 3 out of 4 semesters)
Completing continuing education in Associates of Science and Diagnostic Sonography
Dean's List Honoree all semesters for two years
Completed coursework in Human Anatomy & Physiology 1 and 2, Chemistry, Biology for Health Sciences and Health Sciences Lab, Nutrition, Interpersonal Communications, Algebra Based Physics and additional Language and Writing classes
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