- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
I am a highly motivated and passionate individual, looking to advance my personal skills, knowledge and work history while continuing to pursue my degree and licensing in diagnostic medical sonography.
- Exceptional customer support
- Customer relations
- Project management
- Data entry
- Listening skills
- Administrative skills
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- Training and coaching
- Hospitality services
- Effective planning
- Skilled in Microsoft Word, Excel, and other software
- CPR/First Aid AED
- Speak Spanish not fluently, but can communicate
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Front Office Manager, 06/2021 - Current
Rosewood Hotels & Resorts – New York City, NY,
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Monitored office inventory to maintain supply levels.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Transitioned office from no formal systems to field works, increasing staff productivity with streamlined processes and improved automation.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
- Managed daily operations within the office by supporting continuous delivery of excellent services and care.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Shift Manager, 06/2018 - 06/2021
Long John Silvers – Mckinney, TX,
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Cross-trained in every store role to maximize operational knowledge.
- Upheld internal standards and productivity goals
- Coordinated employees by offering clear direction and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated risk by ensuring regulatory compliance for required licensing and health standards.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Coordinated work schedules and distributed tasks to employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fitness Attendant, 08/2019 - 04/2020
American Family Fitness – Mechanicsville, VA,
- Demonstrated proper use of workout equipment to help clientele avoid injuries.
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
- Organized and stocked supplies and answered phone and took messages.
- Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
- Explained and promoted services, programs, and classes to members and guests.
- Maintained employee and member records.
- Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
- Responded promptly to incidents and emergency situations.
- Inspected equipment daily to identify and report wear, damage or malfunctions.
- Monitored fitness floor and observed equipment use to address safety concerns.
- Monitored proper execution and form of clients and gently adjusted body positions.
- Promoted member loyalty and engagement with friendly and open style.
Assistant Pool Manager, 06/2017 - 06/2018
City Of Boise – Boise, ID,
- Checked pool equipment and area daily to spot and correct any safety issues.
- Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
- Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
- Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
- Hired, scheduled and led team of lifeguards and swim instructors serving 100 daily visitors.
- Planned and and managed pool events throughout peak seasons.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Trained workers in procedures and policies for safe recreational activities.
- Cleaned and sanitized recreational equipment to facility standards.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Swim Instructor, 06/2016 - 06/2018
Ymca Of Greater Boston Inc – Wakefield, MA,
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Coordinated and instructed dive programs for children.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Handled student situations using logic and mediation skills.
- Monitored participants to correct form, enhance safety and improve results.
- Oversaw physical education programs to promote skill building and overall health.
- Helped people of different physical abilities meet fitness goals with customized classes.
- Worked out specific muscle groups and body systems with well-designed routines.
High School Diploma: , Expected in 06/2019
-
Los Alamos High School - Los Alamos, NM
GPA:
- Honor Roll/Honor Society all four academic years
- Ranked in Top 10% of class
- 3.8 Cummulative GPA, from top 10 Ranked High School in U.S.
- Completed collegiate course work in Honors Biology, Honors Anatomy and Physiology, and Sports Medicine
- Scholarship Recipient for: Karen McLaughlin Memorial Scholarship, Zia Scholarship; Los Alamos Medical Pursuit Scholarship, Los Alamos Scholar Student Scholarship
- Team Captain, Los Alamos Soccer
Associate of Science: Diagnostic Medical Sonography, Expected in
-
Central New Mexico Community College - Albuquerque, NM
GPA:
- 3.8 cumulative GPA (4.0 3 out of 4 semesters)
- Completing continuing education in Associates of Science and Diagnostic Sonography
- Dean's List Honoree all semesters for two years
- Completed coursework in Human Anatomy & Physiology 1 and 2, Chemistry, Biology for Health Sciences and Health Sciences Lab, Nutrition, Interpersonal Communications, Algebra Based Physics and additional Language and Writing classes
- Ranked in Top 10% of class
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