Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a highly motivated and passionate individual, looking to advance my personal skills, knowledge and work history while continuing to pursue my degree and licensing in diagnostic medical sonography.

Skills
  • Exceptional customer support
  • Customer relations
  • Project management
  • Data entry
  • Listening skills
  • Administrative skills
  • Training and coaching
  • Hospitality services
  • Effective planning
  • Skilled in Microsoft Word, Excel, and other software
  • CPR/First Aid AED
  • Speak Spanish not fluently, but can communicate
Experience
Front Office Manager, 06/2021 - Current
Rosewood Hotels & Resorts New York City, NY,
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Monitored office inventory to maintain supply levels.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Transitioned office from no formal systems to field works, increasing staff productivity with streamlined processes and improved automation.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Shift Manager, 06/2018 - 06/2021
Long John Silvers Mckinney, TX,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Cross-trained in every store role to maximize operational knowledge.
  • Upheld internal standards and productivity goals
  • Coordinated employees by offering clear direction and motivational leadership.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mitigated risk by ensuring regulatory compliance for required licensing and health standards.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Coordinated work schedules and distributed tasks to employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fitness Attendant, 08/2019 - 04/2020
American Family Fitness Mechanicsville, VA,
  • Demonstrated proper use of workout equipment to help clientele avoid injuries.
  • Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
  • Organized and stocked supplies and answered phone and took messages.
  • Aided guests seeking to maximize results by demonstrating exercises and equipment techniques suitable for specific skill level.
  • Explained and promoted services, programs, and classes to members and guests.
  • Maintained employee and member records.
  • Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
  • Responded promptly to incidents and emergency situations.
  • Inspected equipment daily to identify and report wear, damage or malfunctions.
  • Monitored fitness floor and observed equipment use to address safety concerns.
  • Monitored proper execution and form of clients and gently adjusted body positions.
  • Promoted member loyalty and engagement with friendly and open style.
Assistant Pool Manager, 06/2017 - 06/2018
City Of Boise Boise, ID,
  • Checked pool equipment and area daily to spot and correct any safety issues.
  • Coordinated smooth pool opening at start of each season and managed shutdown at end of summer.
  • Managed maintenance tasks, including back-washing, cleaning baskets and filters and vacuuming pool.
  • Maximized guest protections by coordinating effective policies for areas such as guest monitoring and chemical applications.
  • Hired, scheduled and led team of lifeguards and swim instructors serving 100 daily visitors.
  • Planned and and managed pool events throughout peak seasons.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Trained workers in procedures and policies for safe recreational activities.
  • Cleaned and sanitized recreational equipment to facility standards.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Private Swim Instructor, 06/2016 - 06/2018
Ymca Of Greater Boston Inc Wakefield, MA,
  • Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
  • Coordinated and instructed dive programs for children.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Handled student situations using logic and mediation skills.
  • Monitored participants to correct form, enhance safety and improve results.
  • Oversaw physical education programs to promote skill building and overall health.
  • Helped people of different physical abilities meet fitness goals with customized classes.
  • Worked out specific muscle groups and body systems with well-designed routines.
Education and Training
High School Diploma: , Expected in 06/2019
-
Los Alamos High School - Los Alamos, NM
GPA:
  • Honor Roll/Honor Society all four academic years
  • Ranked in Top 10% of class
  • 3.8 Cummulative GPA, from top 10 Ranked High School in U.S.
  • Completed collegiate course work in Honors Biology, Honors Anatomy and Physiology, and Sports Medicine
  • Scholarship Recipient for: Karen McLaughlin Memorial Scholarship, Zia Scholarship; Los Alamos Medical Pursuit Scholarship, Los Alamos Scholar Student Scholarship
  • Team Captain, Los Alamos Soccer
Associate of Science: Diagnostic Medical Sonography, Expected in
-
Central New Mexico Community College - Albuquerque, NM
GPA:
  • 3.8 cumulative GPA (4.0 3 out of 4 semesters)
  • Completing continuing education in Associates of Science and Diagnostic Sonography
  • Dean's List Honoree all semesters for two years
  • Completed coursework in Human Anatomy & Physiology 1 and 2, Chemistry, Biology for Health Sciences and Health Sciences Lab, Nutrition, Interpersonal Communications, Algebra Based Physics and additional Language and Writing classes
  • Ranked in Top 10% of class

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Resume Overview

School Attended

  • Los Alamos High School
  • Central New Mexico Community College

Job Titles Held:

  • Front Office Manager
  • Shift Manager
  • Fitness Attendant
  • Assistant Pool Manager
  • Private Swim Instructor

Degrees

  • High School Diploma
  • Associate of Science

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