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Front Office Manager Resume Example

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FRONT OFFICE MANAGER
Professional Summary

Reliable and enthusiastic, offering more than 20 years of experience in office environments and as a business owner, who consistently meets customer service satisfaction goals. Capable of overseeing multiple tasks, while committed to providing outstanding customer service and assistance. Self motivated and able to independently solves problems and handle diverse business requirements. Skilled at managing complex schedules, budgeting and travel arrangements. Detail-oriented and driven with expertise in problem solving and managing daily office functions. Good communication and computer capabilities. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships. Motivated to learn, grow and excel.

Skills
  • Oral and writing communication
  • Invoicing and Billing
  • Relationship building
  • Business administration
  • Microsoft Office Suite
  • Workflow planning
  • Multi-Line Phone Systems
  • Basic Computer Skills
  • Customer Service
  • Account Issues
  • Front Desk
  • Scheduling
  • Ability To Multitask
  • Retail Experience
  • Front desk communications
  • Front desk operations
Work History
April 2014-CurrentFront Office Manager | Company Name | City, State
  • Responsible for successful daily operations of resort along with training and development of front office associates
  • Maintain and organize daily schedules in fast paced work environment
  • Oversee office inventory activities, including ordering, stocking, shipping and receiving dealing with multiple vendors and contractors
  • Assisted in creating and implemented standard operating procedures for company
  • Scheduled office meetings, client appointments, coordinated all staff events
  • Coordinated travel accommodations for pets coming in from different countries to board at facility during moves
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail, targeting all mailing market blast
  • Helped uphold prestigious reputation of resort
  • Attended career fairs, recruiting events along with street fairs and shows
  • Handled all social media along with photography for brochures, and websites, photography for large wall hangings inside and outside of facility
February 1989-December 2013Owner | Company Name | City, State
  • Owned and operated skin care business
  • Maintained positive relations with clients built on loyalty and service. Always assisting with concerns and needs, greeted all guests in warm and friendly manner to create positive first impression of spa
  • Recruited, hired and trained new employees, making sure they were familiar with policies and procedures and client assistance
  • Maintained all inventory and ordering with 5 different skin care lines, while maintaining good relations with all line reps
  • Analyzed customer skin to assess unique conditions and skin type, and recommending appropriate products to meet customer's individual needs, making sure client always felt comfortable with procedures
  • Maintained counter and display areas in clean and neat fashion, made sure merchandise to present was visually appealing for clientele
  • Recorded inventory sales into spa's weekly income report, and expenses to track business finances and address variances
  • Managed day-to-day business operations, including supply monitoring and facility maintenance. Handled all bookkeeping and payroll for business, managed all front desk tasks, including maintenance of client records
  • Held monthly events for existing clients and potential clients making sure everyone was informed on current procedures and new lines carried
  • Created and monitored promotional approaches to increase sales and profit levels
  • Maintained up-to-date administrative records to monitor operational conditions
February 1989-December 2012OWNER | Company Name | City, State
  • Owner and operator of Electrolysis business
  • Provided outstanding customer service
  • Educated and asses clients to help identify their needs, developed individualized course of treatments. Monitored confidential records for all clients and maintained positive client relationships
  • Maintained all office needs, bookkeeping, booking appointments, phone calls, inventory and supplies needed
  • Designed brochures, constant attention to websites and marketing materials. Managed targeted mailing list and all marketing mailers
  • Set up and worked multiple skin care shows, street fairs, fundraisers for local schools, sports teams as well as local businesses
  • Remained up-to-date on current trends and attended over multiple trade shows per year to view and purchase products for resale
  • Created and monitored promotional approaches to increase sales and profit levels
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
June 2007-September 2011OWNER | Company Name | City, State
  • Owner and Operator for soap making business
  • Established and maintained procedures for daily operations
  • Developed and implemented detailed business plan to get operations running on best foundation, managed all marketing and promotions
  • Responsible for all soap production and packaging along with developing and implemented distribution plans
  • Created monthly and annual sales reports
  • Maintained accurate stock and supplies needed for production
  • Efficient in delivery of products to clients orders
  • Coordinated and worked booths at various venues, while doing many donations and fundraisers through out the bay area. Coordination with local Military Moms in donating cases of soaps to send to troops monthly
  • Designed all marketing material, brochures, soap labels and web site
  • Photography for soap products developed brochures and web site
  • Handled all incoming calls and emails requesting orders
  • Created multiple scents and names for 26 soaps, created custom mold designs
Education
June 1982High School Diploma: South San Francisco High School, City, State
Licensed Electrologist: American College of Electrology, City
Certifications

Liscensed Electrologist

Certified in LPG Endermologie

Certified in Ultra Sound Boi Sonic Equipment

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Resume Overview

School Attended

  • South San Francisco High School
  • American College of Electrology

Job Titles Held:

  • Front Office Manager
  • Owner
  • OWNER

Degrees

  • High School Diploma :
    Licensed Electrologist :

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